Lumoa is a Helsinki-based technology startup founded in 2016. We provide an online service for collecting and analyzing customer feedback. Our analytics utilizes AI and Machine Learning.
We believe a better customer experience for every company. Johanna, Suvi and Carlos had been building customer experience measurement and management system earlier in their careers when they worked for Nokia and later on for Microsoft. Both of those companies needed a robust system to process very large amounts of feedback in dozens of languages. It was essential to make the data actionable despite of its large volume.
We have seen the gap in the CX market and want to decrease the delivery gap by providing a fast-lane to fix the broken customer experience end-to-end process.
Check Lumoa in media.
Meet the Lumoans
Suvi has 10+ years of experience of driving consumer focus both within corporations & via consulting.
Suvi loves helping customers and solving their problems.
Carlos del Corral
Carlos has 10+ years of experience in product development, especially in driving product and portfolio improvements with data based insights.
Carlos loves creating beautiful experiences.
Johanna has 10+ years of experience in strategy, operational development, business management, portfolio & product planning.
Loves empowering people to change the world.
Teppo has extensive SaaS development and startup experience. Teppo has been a senior lead developer, product owner and product manager in a fast growing startup.
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The problem and Lumoa's solution
According to Bain & Consulting, 80% of companies believe they deliver a superior experience. However, only 8% of their customers felt that they received a superior experience. This makes for an astounding 72% difference that Bain labels as the delivery gap. Lumoa helps companies decrease the delivery gap by providing a fast-lane to fix the broken customer experience end-to-end process by helping companies to:
- Collect customer feedback: Set-up an automated and continuous satisfaction tracker (NPS) for all your company´s digital assets
- Understand and act upon the feedback: Review daily progress focusing only on what matters, creating daily insights with our automated advanced analytics engine
- Engage back to customers: Engage with customers based on their feedback to maximise revenue and customer experience with just a few clicks