Rating Scale: Survey Questions and Examples
Rating scales are a quick and straightforward way to engage customers with surveys. In this article, we will dig deeper into different types of rating scales.
Sofia Ohlson
Measuring Customer Experience in Different Customer Touchpoints
In this article, we explain how and at what point in the customer journey you should measure the customer experience.
A Guide to Using Multiple Choice Questions in Surveys
Multiple choice questions are common to use in surveys. But how should they actually be used in surveys to ensure good response rates and maximize insight generation? In this article, we’ll share best practices on how to use multiple choice questions in surveys.
How Customer Empathy Can Supercharge Your Customer Experience
Customer empathy allows you as a business to solve problems faster, create stronger bonds and get better insights from your customers.
The Importance of Customer Service to the Customer Journey
Customer service plays a quintessential role in the customer journey. Your support and frontline staff can indirectly affect the way your customers see your brand.
How to Improve Customer Engagement
What is customer engagement, how do you measure it, and most importantly how do you improve it? Learn everything you have to know about customer engagement.
Customer Service VS. Customer Experience: What is the Difference
Customer service and customer experience are vital for long-term business success. Customer service is an important piece of your overall customer experience, and customer experience is the key driver of customer loyalty.
3 Ways To Balance Between Acquisition and Retention
Acquisition and retention are of paramount importance if your business is to succeed. In this piece, find out three ways to juggle between the two seamlessly.
The 60 Best Customer Experience Quotes
Get inspired by these 60 customer experience quotes from well-known leaders and motivate your team to become more customer-focused.
4 Ways To Boost Your ECommerce Customer Experience
eCommerce customer experience is vital for online businesses that want to ensure a smooth online experience for their customers. We share 4 ways to boost your eCommerce customer experience that will increase customer loyalty and satisfaction.