Top 10 Must-Read Customer Experience Books
We have listed our top 10 must-read customer experience books that will help you level up your customer experience management skills.
Sofia Ohlson
What is Qualitative Data and Why You Should Collect it
While numbers and ratings from research are easy to analyze, businesses require insightful qualitative data to have a complete picture of their customers.
The Importance of Diversity in Customer Experience
Diversity in customer experience is important since it allows for improved communication, empathy, and understanding towards your customers.
CCaaS Trends 2021: The Evolution of Cloud Contact Centres
Cloud Contact Center as a service is an absolute need for all businesses who are scaling up. Ccas helps customer service agents to offer advanced customer support.
EP 2: Inside CX by Lumoa – Democratization of CX and the importance of diversity
In episode 2, we are joined by Merete Medle, Customer Experience Manager at ICE Norway. We talk about democratizing customer experience in organizations and the importance of being able to offer diverse experiences.
Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes
Episode 1: In this episode, we have Johanna Sinkkonen, CEO and co-founder of Lumoa, joining us to discuss the link between customer experience and business outcomes.
Actionable Insights: What they are, why they’re important, and how to get them
Actionable insights are data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data.
The Best Customer Experience Conferences to Attend in 2021
We have listed the best online customer experience conferences and events to attend in 2021.
Survey Design Best Practices
Carlos Del Corral shares tips and best practices on how to create surveys that will not only increase your response-rates but also give you more insightful responses.
How To Calculate Sample Size: A Simple Guide
Calculating the sample size for your survey can sometimes be a bit tricky. In this article, we’ll guide you through the process of calculating sample sizes, and we’ll share some general rules on how to deal with survey projects where you struggle to get statistically significant results.