A Helpful Introduction to Customer Experience Design
CX design helps organizations act more customer-focused, which in turn promotes decisions that empower, engage, and enlighten customers.
Suvi Lindfors
New Partnership: Lumoa in joint partnership with Forsta
The partnership between Lumoa and Forsta will streamline open-ended feedback using artificial intelligence to drive better-informed decisions.
Measuring Digital Experiences with Lumoa and Giosg
Measure and improve your digital experiences with Lumoa and Giosg. Find out what is the easiest way to collect feedback and get actionable insights from your digital channels.
New Partnership: Lumoa x Futurelab
Lumoa and Futurelab Finland are entering a partnership: Making AI an integrated part of customer experience improvement projects.
What is Digital Experience?
As customer interactions become primarily digital, the quality of these digital impressions has a defining impact on your overall customer experience. But what is a digital experience, and how does it differ from a digital customer experience?
Next-Generation Customer Experience Management Skills
Complex customer experiences and new technology demand changes in the way we manage customer experiences. We have listed six next-generation CEM skills that you should learn.
Accelerating the Customer Experience post-COVID
The pandemic has changed and will continue to change many things about how we consume products and interact with businesses. So what does “post-Covid” CX look like?
Utilize Customer Journeys to Transform the Customer Experience
Companies have traditionally looked to improve customer experience by focusing on particular touchpoints, which sometimes can create misleading results. Even if a touchpoint scores high for satisfaction, that doesn’t mean that the customer didn’t encounter any other problems.
Top 10 Must-Read Customer Experience Books
We have listed our top 10 must-read customer experience books that will help you level up your customer experience management skills.
What is Qualitative Data and Why You Should Collect it
While numbers and ratings from research are easy to analyze, businesses require insightful qualitative data to have a complete picture of their customers.