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Sofia Ohlson

Rating scale

Rating Scale: Survey Questions and Examples

January 27, 2021January 26, 2021 by Sofia Ohlson

Rating scales are a quick and straightforward way to engage customers with surveys. In this article, we will dig deeper into different types of rating scales.

Categories Surveying Tags Surveys
Measuring customer experience

Measuring Customer Experience in Different Customer Touchpoints

January 7, 2021 by Suvi Lindfors

In this article, we explain how and at what point in the customer journey you should measure the customer experience.

Categories Customer Experience, Surveying Tags Customer Experience, Customer Experience Management, Surveys

A Guide to Using Multiple Choice Questions in Surveys

December 10, 2020 by Sofia Ohlson

Multiple choice questions are common to use in surveys. But how should they actually be used in surveys to ensure good response rates and maximize insight generation? In this article, we’ll share best practices on how to use multiple choice questions in surveys.

Categories Customer Feedback, Surveying Tags Surveys

How Customer Empathy Can Supercharge Your Customer Experience

November 20, 2020November 10, 2020 by Sarah Chamber

Customer empathy allows you as a business to solve problems faster, create stronger bonds and get better insights from your customers.

Categories Customer Experience Tags Customer Empathy, Customer Experience

The Importance of Customer Service to the Customer Journey

November 20, 2020September 17, 2020 by Harshetha Narayan from Freshworks

Customer service plays a quintessential role in the customer journey. Your support and frontline staff can indirectly affect the way your customers see your brand.

Categories Customer Experience, Customer service Tags Customer Experience, Customer Experience Management, Customer Service

How to Improve Customer Engagement

November 17, 2020August 25, 2020 by Suvi Lindfors

What is customer engagement, how do you measure it, and most importantly how do you improve it? Learn everything you have to know about customer engagement.

Categories Customer Experience Tags customer engagement, Customer Experience

Customer Service VS. Customer Experience: What is the Difference

December 2, 2020August 25, 2020 by Sofia Ohlson

Customer service and customer experience are vital for long-term business success. Customer service is an important piece of your overall customer experience, and customer experience is the key driver of customer loyalty.

Categories Customer Experience Tags Customer Experience, Customer Service

3 Ways To Balance Between Acquisition and Retention

November 17, 2020August 25, 2020 by Dhruv Mehta

Acquisition and retention are of paramount importance if your business is to succeed. In this piece, find out three ways to juggle between the two seamlessly.

Categories Customer Experience Tags Customer Experience

The 60 Best Customer Experience Quotes

August 25, 2020 by Sofia Ohlson

Get inspired by these 60 customer experience quotes from well-known leaders and motivate your team to become more customer-focused.

Categories Customer Experience Tags Customer Experience
4 ways to boost eCommerse customer Experience

4 Ways To Boost Your ECommerce Customer Experience

November 20, 2020June 9, 2020 by Suvi Lindfors

eCommerce customer experience is vital for online businesses that want to ensure a smooth online experience for their customers. We share 4 ways to boost your eCommerce customer experience that will increase customer loyalty and satisfaction.

Categories Customer Experience Tags Customer Experience, Customer Experience Management, Ecommerce
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Recent Posts

  • Rating Scale: Survey Questions and Examples
  • Measuring Customer Experience in Different Customer Touchpoints
  • A Guide to Using Multiple Choice Questions in Surveys
  • How Customer Empathy Can Supercharge Your Customer Experience
  • Customer Feedback Loop: What is it and how to close it

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Recent Articles

  • Rating Scale: Survey Questions and Examples
  • Measuring Customer Experience in Different Customer Touchpoints
  • A Guide to Using Multiple Choice Questions in Surveys
  • How Customer Empathy Can Supercharge Your Customer Experience

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