Calculate your perfect Net Promoter Score. Find answers to the popular questions: Should you aim for the score of 100? Should you compare the scores to your competitors? Learn how to establish clear targets for your next Net Promoter campaign, benchmark and set up priorities.
Find out what are the most common mistakes and challenges when measuring Net Promoter Score. Learn how to avoid them, when to ask for feedback, how to deal with promoters and detractors and spread the results across your whole organization.
You might find that collecting customer feedback is simple, but it doesn’t bring you meaningful insights that you can use for your business straight-ahead. Find out about the modern customer feedback text analytics that will solve your problem.
Find a true customer service story that happened to our team-mate and taught us about retention. How do you retain your customers? Avoid customer churn and increase retention rates by using our best tips.
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