Experts in the Spotlight

Customer Experience Challenges According to 15 CX Experts

Customer Experience Challenges According to 15 CX Experts

We gathered 15 Customer Experience experts to talk about the latest trends of customer experience in the near future and avoid common challenges. Some hints: big data, omnichannel communications, personalisation, AI and customer-obsessed culture. Make the future of customer experience present in your company already now. 

9 Lessons Of Growth And Customer Experience From Intercom

9 Lessons Of Growth And Customer Experience From Intercom

Intercom is a well-established name and a wanna-be in customer experience management. Since the early days, the startup focused on building strong relationships with the customers and achieved the highest growth rates thanks to that. We interviewed Jeff Gardner, Head of Platform Partnerships at Intercom to know more.