How to Sell Customer Experience to Your Organisation
To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.
Customer Experience
The Best Customer Experience Conferences – 2022
Some are virtual, some (finally) in person. We have listed the best Customer Experience Conferences to attend in 2022. Check out our selection.
How to Use Customer Feedback to Drive Action
Collecting reviews is crucial, but learning how to use customer feedback is a completely different process. Learn how customer feedback can drive action in this blog post.
The State of the Shopping Apps Report for 2022
In our State of the Shopping Apps report, we explore the performance of the top ecommerce apps on Android and iOS based on customer feedback.
How to Develop and Implement a Customer Experience Strategy
In this guest blog post written by our partner Allegro, you will learn 5 important things to consider when developing and implementing a customer experience strategy.
How to Set Industry NPS Benchmarks and Why It Matters
You need more than a generic range to understand if your NPS score is good. Learn how to set industry NPS benchmarks and why you should have them now.
What is Voice Of the Customer? [+ how to get a full overview]
It can be challenging to get an overview of your voice of customer sources when the data is stored in different tools and platforms. Are customers talking or complaining about the same things? or is it different? and if it is, what do they talk about? In this article, we’ll share our best tips on how to overcome this challenge.
Detractors: How to Turn Them Into Promoters
Unhappy customers can potentially damage your business. But studies show that 70% of complaining customers will return if their complaints are addressed, and up to 95% will return if their complaints are resolved quickly. Learn how you can turn your detractors into promoters.
Business Value and ROI of Customer Experience: The Step-by-step Guide
Understand how changes in customer experience drive changes in customer behaviour and how that translates to financial measures – to revenue and profits.