The Importance of Customer Service to the Customer Journey
Customer service plays a quintessential role in the customer journey. Your support and frontline staff can indirectly affect the way your customers see your brand.
Customer Experience
Measuring customer loyalty: This is how you do it
Measuring customer loyalty can be done in a number of different ways. NPS, customer lifetime value, and customer loyalty index are a few ways to measure customer loyalty.
How to Improve Customer Engagement
What is customer engagement, how do you measure it, and most importantly how do you improve it? Learn everything you have to know about customer engagement.
Customer Service VS. Customer Experience: What is the Difference
Customer service and customer experience are vital for long-term business success. Customer service is an important piece of your overall customer experience, and customer experience is the key driver of customer loyalty.
3 Ways To Balance Between Acquisition and Retention
Acquisition and retention are of paramount importance if your business is to succeed. In this piece, find out three ways to juggle between the two seamlessly.
The 60 Best Customer Experience Quotes
Get inspired by these 60 customer experience quotes from well-known leaders and motivate your team to become more customer-focused.
4 Ways To Boost Your ECommerce Customer Experience
eCommerce customer experience is vital for online businesses that want to ensure a smooth online experience for their customers. We share 4 ways to boost your eCommerce customer experience that will increase customer loyalty and satisfaction.
How to justify A CX program to your CEO
Many feel like they face an uphill battle when trying to justify a customer experience program to a CEO. Here are a few ways that you can show the value of CX and make it easier for your CEO to get on board with it.
What is a Voice of the Customer Program and how do you start one?
Businesses use voice of the customer programs to gather essential input for setting design specifications for products or services. It can also act as a springboard for future innovations. The goal of VoC is to give businesses a detailed understanding of what the customers’ needs and wants are.
5 ways to improve digital customer experience
Digital customer experience is the online experience and the journey your customers go through while interacting with your brand. As a result of increased usage of digital technology, customers’ expectations of digital services are higher than ever – making the digital customer experience more important than ever.