Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes
Episode 1: In this episode, we have Johanna Sinkkonen, CEO and co-founder of Lumoa, joining us to discuss the link between customer experience and business outcomes.
Customer Experience
Emerging Customer Experience Trends in 2021
Prepare for the new and emerging trends in the world of customer experience. We have listed seven emerging customer experience trends for 2021 you should be aware of.
Actionable Insights: What they are, why they’re important, and how to get them
Actionable insights are data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data.
The Best Customer Experience Conferences to Attend in 2021
We have listed the best online customer experience conferences and events to attend in 2021.
Using Integrations In Customer Experience
By using integrations in customer experience you can easily automate your customer experience management processes. This will make it easier to manage and improve the customer experience as a result of increased actionability. Find out what the most common integration examples are in customer experience management.
Measuring Customer Experience in Different Customer Touchpoints
In this article, we explain how and at what point in the customer journey you should measure the customer experience.
How Customer Empathy Can Supercharge Your Customer Experience
Customer empathy allows you as a business to solve problems faster, create stronger bonds and get better insights from your customers.
Customer Feedback Loop: What is it and how to close it
Closing the customer feedback loop drives your business forward with a customer-centric strategy while including your customers in a dialogue about positive changes based on their needs.
The Importance of Customer Service to the Customer Journey
Customer service plays a quintessential role in the customer journey. Your support and frontline staff can indirectly affect the way your customers see your brand.
Measuring customer loyalty: This is how you do it
Measuring customer loyalty can be done in a number of different ways. NPS, customer lifetime value, and customer loyalty index are a few ways to measure customer loyalty.