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Customer Experience Metrics

Customer experience leader presenting in company meeting

How to Sell Customer Experience to Your Organisation

July 1, 2022 by Fabrizio

To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.

Categories Customer Experience, Customer Experience Metrics, Customer Feedback, customer insights, Customer service, Customer Support Tags Customer Experience, Customer Experience Management, Digital customer experience
Young woman speaking at a customer experience conference

The Best Customer Experience Conferences – 2022

June 17, 2022 by Fabrizio

Some are virtual, some (finally) in person. We have listed the best Customer Experience Conferences to attend in 2022. Check out our selection.

Categories Customer Experience, Customer Experience Metrics, Customer Feedback, customer insights, Customer service, Customer Support Tags Customer Experience, Customer Experience Management, Digital customer experience
Man using shopping apps

The State of the Shopping Apps Report for 2022

June 3, 2022May 20, 2022 by Fabrizio

In our State of the Shopping Apps report, we explore the performance of the top ecommerce apps on Android and iOS based on customer feedback.

Categories Customer Experience, Customer Experience Metrics, Customer Feedback, customer insights, Voice feedback Tags Customer Experience, Ecommerce, Mobile Apps, Online Reviews
Customer Experience Excellence

How to Develop and Implement a Customer Experience Strategy

June 3, 2022May 5, 2022 by Allegro

In this guest blog post written by our partner Allegro, you will learn 5 important things to consider when developing and implementing a customer experience strategy.

Categories Customer Experience, Customer Experience Metrics, customer insights, Employee Experience Tags Customer Experience, Customer Support

How to Set Industry NPS Benchmarks and Why It Matters

June 3, 2022April 8, 2022 by Fabrizio

You need more than a generic range to understand if your NPS score is good. Learn how to set industry NPS benchmarks and why you should have them now.

Categories Net Promoter Score, Customer Experience, Customer Experience Metrics Tags Customer Centricity, Customer Experience, Customer Experience Management, Net Promoter Score, NPS

10 Most Relevant NPS Software Platforms

March 31, 2022January 12, 2022 by Sofia Ohlson

Looking for the right Net Promoter Score software tools and dashboards? We out together a list of the top NPS software providers and reviewed each of them. Find out the right customer feedback software for your needs.

Categories Customer Experience Metrics, Net Promoter Score Tags Net Promoter Score, NPS

Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes

June 3, 2022April 15, 2021 by Sofia Ohlson

Episode 1: In this episode, we have Johanna Sinkkonen, CEO and co-founder of Lumoa, joining us to discuss the link between customer experience and business outcomes.

Categories Customer Experience, Customer Experience Metrics Tags Customer Experience, Customer Experience Management
Guide to calculating sample size

How To Calculate Sample Size: A Simple Guide

June 3, 2022March 3, 2021 by Suvi Lindfors

Calculating the sample size for your survey can sometimes be a bit tricky. In this article, we’ll guide you through the process of calculating sample sizes, and we’ll share some general rules on how to deal with survey projects where you struggle to get statistically significant results.

Categories Customer Experience Metrics, Surveying Tags surveying, Surveys

What Customer Churn is and How to Calculate it

March 31, 2022September 17, 2019 by Suvi Lindfors

What is customer churn? It means that your customer canceled their business with you, or decided not to renew the agreement they previously had. You calculate the churn rate by dividing the # of lost customers by # of customers at the start of the defined period.

Categories Customer Experience Metrics Tags Customer Experience, Customer Experience Management, Customer metrics

How to Measure and Improve Customer Retention

March 31, 2022May 8, 2019 by Suvi Lindfors

What is Customer Retention is and how can you improve it? We share the best tips on how to improve Customer Retention and tell you more about other relating KPI:s you can use.

Categories Customer Experience, Customer Experience Metrics Tags Customer Experience, Customer Retention
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