How to Sell Customer Experience to Your Organisation
To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.
Customer Experience Metrics
The Best Customer Experience Conferences – 2022
Some are virtual, some (finally) in person. We have listed the best Customer Experience Conferences to attend in 2022. Check out our selection.
The State of the Shopping Apps Report for 2022
In our State of the Shopping Apps report, we explore the performance of the top ecommerce apps on Android and iOS based on customer feedback.
How to Develop and Implement a Customer Experience Strategy
In this guest blog post written by our partner Allegro, you will learn 5 important things to consider when developing and implementing a customer experience strategy.
How to Set Industry NPS Benchmarks and Why It Matters
You need more than a generic range to understand if your NPS score is good. Learn how to set industry NPS benchmarks and why you should have them now.
10 Most Relevant NPS Software Platforms
Looking for the right Net Promoter Score software tools and dashboards? We out together a list of the top NPS software providers and reviewed each of them. Find out the right customer feedback software for your needs.
Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes
Episode 1: In this episode, we have Johanna Sinkkonen, CEO and co-founder of Lumoa, joining us to discuss the link between customer experience and business outcomes.
How To Calculate Sample Size: A Simple Guide
Calculating the sample size for your survey can sometimes be a bit tricky. In this article, we’ll guide you through the process of calculating sample sizes, and we’ll share some general rules on how to deal with survey projects where you struggle to get statistically significant results.
What Customer Churn is and How to Calculate it
What is customer churn? It means that your customer canceled their business with you, or decided not to renew the agreement they previously had. You calculate the churn rate by dividing the # of lost customers by # of customers at the start of the defined period.
How to Measure and Improve Customer Retention
What is Customer Retention is and how can you improve it? We share the best tips on how to improve Customer Retention and tell you more about other relating KPI:s you can use.