Skip to content
Lumoa
  • Product
    • Platform
    • For Enterprise
    • For Growth
  • Customers
  • Blog
  • Login
  • Book Demo
Lumoa
Lumoa
  • Product
    • Platform
    • For Enterprise
    • For Growth
  • Customers
  • Blog
  • Login
  • Book Demo

Customer Experience Metrics

Guide to calculating sample size

How To Calculate Sample Size: A Simple Guide

March 3, 2021 by Suvi Lindfors

Calculating the sample size for your survey can sometimes be a bit tricky. In this article, we’ll guide you through the process of calculating sample sizes, and we’ll share some general rules on how to deal with survey projects where you struggle to get statistically significant results.

Categories Customer Experience Metrics, Surveying Tags surveying, Surveys

What Customer Churn is and How to Calculate it

November 17, 2020September 17, 2019 by Suvi Lindfors

What is customer churn? It means that your customer canceled their business with you, or decided not to renew the agreement they previously had. You calculate the churn rate by dividing the # of lost customers by # of customers at the start of the defined period.

Categories Customer Experience Metrics Tags Customer Experience, Customer Experience Management, Customer metrics

How to Measure and Improve Customer Retention

November 17, 2020May 8, 2019 by Suvi Lindfors

What is Customer Retention is and how can you improve it? We share the best tips on how to improve Customer Retention and tell you more about other relating KPI:s you can use.

Categories Customer Experience, Customer Experience Metrics Tags Customer Experience, Customer Retention

10 Most Relevant NPS Software Platforms

November 26, 2020February 11, 2019 by Anna Pogrebniak

Looking for the right Net Promoter Score software tools and dashboards? We out together a list of the top NPS software providers and reviewed each of them. Find out the right customer feedback software for your needs.

Categories Customer Experience Metrics, Net Promoter Score

6 Most Popular Customer Experience Metrics and KPIs Explained Simply

March 30, 2021November 8, 2018 by Anna Pogrebniak

Find out how to work with the most popular Customer Experience metrics and KPIs. Understand if you should collect NPS, CSAT or CES (or maybe all?). Find out the value of customer retention and the threat of churn.

Categories Customer Experience, Customer Experience Metrics Tags Customer Experience Metrics, Customer metrics

How to Improve Customer Experience: A Step by Step Guide

November 24, 2020February 20, 2018 by Anna Pogrebniak

Improve your customer experience right away using this simple step-by-step guide. Learn about the popular practices and avoid most common mistakes. Find a new approach to address your customers and act on customer feedback.

Categories Customer Experience, Customer Experience Metrics Tags Customer Experience Management

Everything You Need to Know About Text Analytics for Customer Feedback

January 19, 2021January 23, 2018 by Johanna Sinkkonen

What is text analytics for customer feedback? How to find the best text analytics software? How to do sentiment analysis and understand voice of customer? We answered these and many more popular questions!

Categories Customer Experience, Customer Experience Metrics Tags Text Analytics

If you can’t understand it, you can’t manage it

November 18, 2020April 3, 2017 by Carlos del Corral

You might find that collecting customer feedback is simple, but it doesn’t bring you meaningful insights that you can use for your business straight-ahead. Find out about the modern customer feedback text analytics that will solve your problem.

Categories Customer Experience, Customer Experience Metrics, Customer Feedback Tags Customer Feedback

Subscribe to our Newsletter

Recent Posts

  • Emerging Customer Experience Trends in 2021
  • Actionable Insights: What they are, why they’re important, and how to get them
  • The Best Customer Experience Conferences to Attend in 2021
  • Survey Design Best Practices
  • How To Calculate Sample Size: A Simple Guide

Categories

Search

Resources

Webinars
Customers
Product News
Lumoa API
Lumoa Feedback Form

Company

About Us
Careers
Privacy
Product Security & Privacy
Contact Us

Contact Us

help@lumoa.me

+44 330 808 5250
or +1 (800) 743-6142

Recent Articles

  • Emerging Customer Experience Trends in 2021
  • Actionable Insights: What they are, why they’re important, and how to get them
  • The Best Customer Experience Conferences to Attend in 2021
  • Survey Design Best Practices

Follow Lumoa on social media

  • Privacy Policy
© 2021 Lumoame Oy
  • Product
    • Platform
    • For Enterprise
    • For Growth
  • Customers
  • Blog
  • Login
  • Book Demo
We use cookies on our website to give you a more relevant experience. By clicking “Accept”, you consent to the use of all the cookies. Read More
Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

SAVE & ACCEPT