How to Sell Customer Experience to Your Organisation
To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.
To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.
Some are virtual, some (finally) in person. We have listed the best Customer Experience Conferences to attend in 2022. Check out our selection.
Collecting reviews is crucial, but learning how to use customer feedback is a completely different process. Learn how customer feedback can drive action in this blog post.
In our State of the Shopping Apps report, we explore the performance of the top ecommerce apps on Android and iOS based on customer feedback.
Setting the right survey response benchmarks can define the success of your customer experience management efforts. Learn which benchmarks you need to set.
Using customer feedback in marketing is essential to any marketing team. Read about 7 ways you can do that effectively.
As customer interactions become primarily digital, the quality of these digital impressions has a defining impact on your overall customer experience. But what is a digital experience, and how does it differ from a digital customer experience?
While numbers and ratings from research are easy to analyze, businesses require insightful qualitative data to have a complete picture of their customers.
In episode 2, we are joined by Merete Medle, Customer Experience Manager at ICE Norway. We talk about democratizing customer experience in organizations and the importance of being able to offer diverse experiences.
By using integrations in customer experience you can easily automate your customer experience management processes. This will make it easier to manage and improve the customer experience as a result of increased actionability. Find out what the most common integration examples are in customer experience management.