How to Sell Customer Experience to Your Organisation
To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.
Customer Feedback
The Best Customer Experience Conferences – 2022
Some are virtual, some (finally) in person. We have listed the best Customer Experience Conferences to attend in 2022. Check out our selection.
How to Use Customer Feedback to Drive Action
Collecting reviews is crucial, but learning how to use customer feedback is a completely different process. Learn how customer feedback can drive action in this blog post.
The State of the Shopping Apps Report for 2022
In our State of the Shopping Apps report, we explore the performance of the top ecommerce apps on Android and iOS based on customer feedback.
What Are Survey Response Benchmarks and How to Calculate Them
Setting the right survey response benchmarks can define the success of your customer experience management efforts. Learn which benchmarks you need to set.
7 Ways to Use Customer Feedback in Marketing
Using customer feedback in marketing is essential to any marketing team. Read about 7 ways you can do that effectively.
What is Digital Experience?
As customer interactions become primarily digital, the quality of these digital impressions has a defining impact on your overall customer experience. But what is a digital experience, and how does it differ from a digital customer experience?
What is Qualitative Data and Why You Should Collect it
While numbers and ratings from research are easy to analyze, businesses require insightful qualitative data to have a complete picture of their customers.
EP 2: Inside CX by Lumoa – Democratization of CX and the importance of diversity
In episode 2, we are joined by Merete Medle, Customer Experience Manager at ICE Norway. We talk about democratizing customer experience in organizations and the importance of being able to offer diverse experiences.
Using Integrations In Customer Experience
By using integrations in customer experience you can easily automate your customer experience management processes. This will make it easier to manage and improve the customer experience as a result of increased actionability. Find out what the most common integration examples are in customer experience management.