Find out how why customer feedback can play a crucial role in all your business operations and not only influence but significantly improve your business KPIs: from marketing and employee training up to product strategies and pricing.
When measuring customer experience, don’t just blindly follow CX established KPIs or metrics scores. Understand the text customer feedback and emotions of you customers. Find out what truly drives your customer experience.
Want to know how to collect customer feedback? How do design your customer surveys to ensure high response rate? Read about the best practices, find out when, where and how to ask for feedback and build a follow-up plan.
Analyze customer feedback in multiple languages. Don’t just ignore the voice of your customer, ask for text feedback in all the languages your customers speak. Learn which mistakes to avoid and check how text analytics can help you with translations.
You might find that collecting customer feedback is simple, but it doesn’t bring you meaningful insights that you can use for your business straight-ahead. Find out about the modern customer feedback text analytics that will solve your problem.
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