Customer Feedback Loop: What is it and how to close it
Closing the customer feedback loop drives your business forward with a customer-centric strategy while including your customers in a dialogue about positive changes based on their needs.
customer insights
How to Create a Customer Insight Strategy
A customer insight strategy help organizations to ensure that customer insights are used in the development of products and services on a continuous basis.
The Value of Using Customer Insights
Every single team within your company can benefit from learning a bit more about your customers and what they’re thinking. In this article, we dive deeper into how different departments benefit from customer insights.
Actionable Insights: What they are, why they’re important, and how to get them
Actionable insights are data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data.