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customer insights

Customer Feedback Loop: What is it and how to close it

November 27, 2020October 13, 2020 by Johanna Sinkkonen

Closing the customer feedback loop drives your business forward with a customer-centric strategy while including your customers in a dialogue about positive changes based on their needs.

Categories Customer Experience, Customer Feedback, customer insights Tags Customer Experience Management, Customer Feedback, customer feedback loop

How to Create a Customer Insight Strategy

November 18, 2020April 1, 2020 by Suvi Lindfors

A customer insight strategy help organizations to ensure that customer insights are used in the development of products and services on a continuous basis.

Categories Customer Experience, Customer Feedback, customer insights Tags Customer Experience, Customer Feedback, Customer Insights

The Value of Using Customer Insights

December 2, 2020November 13, 2019 by Suvi Lindfors

Every single team within your company can benefit from learning a bit more about your customers and what they’re thinking. In this article, we dive deeper into how different departments benefit from customer insights.

Categories Customer Experience, customer insights Tags Customer Centricity, Customer Experience, Customer Insights, Product teams

Actionable Insights: What they are, why they’re important, and how to get them

November 18, 2020July 3, 2019 by Suvi Lindfors

Actionable insights are data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data.

Categories Customer Experience, customer insights Tags Actionability, Customer Experience, Customer Feedback

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Recent Posts

  • Measuring Customer Experience in Different Customer Touchpoints
  • A Guide to Using Multiple Choice Questions in Surveys
  • How Customer Empathy Can Supercharge Your Customer Experience
  • Customer Feedback Loop: What is it and how to close it
  • The Importance of Customer Service to the Customer Journey

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Recent Articles

  • Measuring Customer Experience in Different Customer Touchpoints
  • A Guide to Using Multiple Choice Questions in Surveys
  • How Customer Empathy Can Supercharge Your Customer Experience
  • Customer Feedback Loop: What is it and how to close it

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