How to Sell Customer Experience to Your Organisation
To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.
To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.
Some are virtual, some (finally) in person. We have listed the best Customer Experience Conferences to attend in 2022. Check out our selection.
Collecting reviews is crucial, but learning how to use customer feedback is a completely different process. Learn how customer feedback can drive action in this blog post.
In our State of the Shopping Apps report, we explore the performance of the top ecommerce apps on Android and iOS based on customer feedback.
In this guest blog post written by our partner Allegro, you will learn 5 important things to consider when developing and implementing a customer experience strategy.
CX design helps organizations act more customer-focused, which in turn promotes decisions that empower, engage, and enlighten customers.
Measure and improve your digital experiences with Lumoa and Giosg. Find out what is the easiest way to collect feedback and get actionable insights from your digital channels.
While numbers and ratings from research are easy to analyze, businesses require insightful qualitative data to have a complete picture of their customers.
In episode 2, we are joined by Merete Medle, Customer Experience Manager at ICE Norway. We talk about democratizing customer experience in organizations and the importance of being able to offer diverse experiences.
Actionable insights are data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data.