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Customer service

Customer experience leader presenting in company meeting

How to Sell Customer Experience to Your Organisation

July 1, 2022 by Fabrizio

To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.

Categories Customer Experience, Customer Experience Metrics, Customer Feedback, customer insights, Customer service, Customer Support Tags Customer Experience, Customer Experience Management, Digital customer experience
Young woman speaking at a customer experience conference

The Best Customer Experience Conferences – 2022

June 17, 2022 by Fabrizio

Some are virtual, some (finally) in person. We have listed the best Customer Experience Conferences to attend in 2022. Check out our selection.

Categories Customer Experience, Customer Experience Metrics, Customer Feedback, customer insights, Customer service, Customer Support Tags Customer Experience, Customer Experience Management, Digital customer experience
CCaaS trends

CCaaS Trends 2021: The Evolution of Cloud Contact Centres

June 3, 2022June 23, 2021 by Dhruv Meta

Cloud Contact Center as a service is an absolute need for all businesses who are scaling up. Ccas helps customer service agents to offer advanced customer support.

Categories Customer Experience, Customer service Tags Cloud contact centres, Customer Service

The Importance of Customer Service to the Customer Journey

April 4, 2022September 17, 2020 by Harshetha Narayan from Freshworks

Customer service plays a quintessential role in the customer journey. Your support and frontline staff can indirectly affect the way your customers see your brand.

Categories Customer service, Customer Experience Tags Customer Experience, Customer Experience Management, Customer Service

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  • The Best Customer Experience Conferences – 2022
  • How to Use Customer Feedback to Drive Action
  • The State of the Shopping Apps Report for 2022
  • How to Develop and Implement a Customer Experience Strategy

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