How to Develop and Implement a Customer Experience Strategy
In this guest blog post written by our partner Allegro, you will learn 5 important things to consider when developing and implementing a customer experience strategy.
Employee Experience
New Partnership: Lumoa in joint partnership with Forsta
The partnership between Lumoa and Forsta will streamline open-ended feedback using artificial intelligence to drive better-informed decisions.
The Importance of Diversity in Customer Experience
Diversity in customer experience is important since it allows for improved communication, empathy, and understanding towards your customers.
A great Customer Experience starts with a great Employee Experience
Organizations are starting to realize the key to a world-class customer experience is nailing the employee experience first. After all, satisfied employees are more likely to create satisfied customers.