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Employee Experience

Customer Experience Excellence

How to Develop and Implement a Customer Experience Strategy

June 3, 2022May 5, 2022 by Allegro

In this guest blog post written by our partner Allegro, you will learn 5 important things to consider when developing and implementing a customer experience strategy.

Categories Customer Experience, Customer Experience Metrics, customer insights, Employee Experience Tags Customer Experience, Customer Support
Lumoa and Forsta in Joint partnership

New Partnership: Lumoa in joint partnership with Forsta

June 3, 2022November 1, 2021 by Sofia Ohlson

The partnership between Lumoa and Forsta will streamline open-ended feedback using artificial intelligence to drive better-informed decisions.

Categories Press, Customer Experience, Employee Experience Tags Confirmit, Customer Experience, Dapresyn, Decipher, Employee Experience, FocusVision, Fortsa
Diverse crowd

The Importance of Diversity in Customer Experience

June 3, 2022June 23, 2021 by Johanna Sinkkonen

Diversity in customer experience is important since it allows for improved communication, empathy, and understanding towards your customers.

Categories Customer Experience, Employee Experience Tags Customer Experience, Employee Experience

A great Customer Experience starts with a great Employee Experience

May 25, 2022October 22, 2019 by Johanna Sinkkonen

Organizations are starting to realize the key to a world-class customer experience is nailing the employee experience first. After all, satisfied employees are more likely to create satisfied customers.

Categories Employee Experience Tags Customer Experience, Employee Experience

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