How to Set Industry NPS Benchmarks and Why It Matters
You need more than a generic range to understand if your NPS score is good. Learn how to set industry NPS benchmarks and why you should have them now.
Net Promoter Score
10 Most Relevant NPS Software Platforms
Looking for the right Net Promoter Score software tools and dashboards? We out together a list of the top NPS software providers and reviewed each of them. Find out the right customer feedback software for your needs.
Detractors: How to Turn Them Into Promoters
Unhappy customers can potentially damage your business. But studies show that 70% of complaining customers will return if their complaints are addressed, and up to 95% will return if their complaints are resolved quickly. Learn how you can turn your detractors into promoters.
Measuring customer loyalty: This is how you do it
Measuring customer loyalty can be done in a number of different ways. NPS, customer lifetime value, and customer loyalty index are a few ways to measure customer loyalty.
Net Promoter Score In A Nutshell [infographic]
Understand what the Net Promoter Score is all about from this infographic. Learn how to ask, analyze and use NPS in the decision-making processes better. Check the real business case studies and best NPS tips from the experts.
We Asked 30 CX Influencers if They Would Recommend the Net Promoter System
If you’re thinking whether you should implement NPS or not, check this! All the recent critics and praise of NPS are under one survey, whether the world-leading experts of Customer Experience would recommend the Net Promoter Score to their colleagues.
How to Improve Net Promoter Score: The Complete Guide
What is NPS? Learn more about the Net Promoter Score and find out how NPS can benefit your company: how to collect NPS to best practices, benchmarks and case studies.
7 Ways to Increase Response Rates of Your NPS Surveys
Do you measure Net Promoter Score but the response rates are too low? Use these 7 techniques to increase your response rates to customer surveys and understand what customers are saying about you.
What is a good Net Promoter Score? – NPS Benchmarks 2018
Calculate your perfect Net Promoter Score. Find answers to the popular questions: Should you aim for the score of 100? Should you compare the scores to your competitors? Learn how to establish clear targets for your next Net Promoter campaign, benchmark and set up priorities.
7 Most Common Net Promoter Score (NPS) mistakes and how to avoid them
Find out what are the most common mistakes and challenges when measuring Net Promoter Score. Learn how to avoid them, when to ask for feedback, how to deal with promoters and detractors and spread the results across your whole organization.