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Net Promoter Score

How to Set Industry NPS Benchmarks and Why It Matters

June 3, 2022April 8, 2022 by Fabrizio

You need more than a generic range to understand if your NPS score is good. Learn how to set industry NPS benchmarks and why you should have them now.

Categories Net Promoter Score, Customer Experience, Customer Experience Metrics Tags Customer Centricity, Customer Experience, Customer Experience Management, Net Promoter Score, NPS

10 Most Relevant NPS Software Platforms

March 31, 2022January 12, 2022 by Sofia Ohlson

Looking for the right Net Promoter Score software tools and dashboards? We out together a list of the top NPS software providers and reviewed each of them. Find out the right customer feedback software for your needs.

Categories Customer Experience Metrics, Net Promoter Score Tags Net Promoter Score, NPS

Detractors: How to Turn Them Into Promoters

June 3, 2022January 3, 2022 by Imelda Halim

Unhappy customers can potentially damage your business. But studies show that 70% of complaining customers will return if their complaints are addressed, and up to 95% will return if their complaints are resolved quickly. Learn how you can turn your detractors into promoters.

Categories Customer Experience, Net Promoter Score Tags Customer Experience, detractor, net promotor score

Measuring customer loyalty: This is how you do it

March 31, 2022September 8, 2020 by Johanna Sinkkonen

Measuring customer loyalty can be done in a number of different ways. NPS, customer lifetime value, and customer loyalty index are a few ways to measure customer loyalty.

Categories Customer Experience, Net Promoter Score Tags Customer Experience, Customer loyalty

Net Promoter Score In A Nutshell [infographic]

March 31, 2022August 10, 2018 by Anna Pogrebniak

Understand what the Net Promoter Score is all about from this infographic. Learn how to ask, analyze and use NPS in the decision-making processes better. Check the real business case studies and best NPS tips from the experts.

Categories Net Promoter Score Tags Net Promoter Score

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

March 31, 2022April 24, 2018 by Anna Pogrebniak

If you’re thinking whether you should implement NPS or not, check this! All the recent critics and praise of NPS are under one survey, whether the world-leading experts of Customer Experience would recommend the Net Promoter Score to their colleagues.

Categories Experts in the Spotlight, Net Promoter Score Tags Net Promoter Score

How to Improve Net Promoter Score: The Complete Guide

March 30, 2022April 3, 2018 by Sofia Ohlson

What is NPS? Learn more about the Net Promoter Score and find out how NPS can benefit your company: how to collect NPS to best practices, benchmarks and case studies.

Categories Net Promoter Score Tags Net Promoter Score

7 Ways to Increase Response Rates of Your NPS Surveys

March 31, 2022September 21, 2017 by Anna Pogrebniak

Do you measure Net Promoter Score but the response rates are too low? Use these 7 techniques to increase your response rates to customer surveys and understand what customers are saying about you.

Categories Net Promoter Score, Surveying Tags Net Promoter Score

What is a good Net Promoter Score? – NPS Benchmarks 2018

March 31, 2022August 28, 2017 by Anna Pogrebniak

Calculate your perfect Net Promoter Score. Find answers to the popular questions: Should you aim for the score of 100? Should you compare the scores to your competitors? Learn how to establish clear targets for your next Net Promoter campaign, benchmark and set up priorities.

Categories Net Promoter Score Tags Net Promoter Score

7 Most Common Net Promoter Score (NPS) mistakes and how to avoid them

March 31, 2022July 24, 2017 by Anna Pogrebniak

Find out what are the most common mistakes and challenges when measuring Net Promoter Score. Learn how to avoid them, when to ask for feedback, how to deal with promoters and detractors and spread the results across your whole organization.

Categories Net Promoter Score Tags Net Promoter Score
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