The Best Customer Experience Conferences to Attend in 2021

Due to the ongoing pandemic, many event organizers had to cancel their conferences back in 2020 and figure out other ways to host them.

During 2020 – 2021 we have seen a massive increase of conferences and events hosted online instead where you with comfort can attend each event in your pajamas from the sofa. But the best thing is that you can now attend conferences and events that you wouldn’t have had the chance to attend before because they were located in a different country, state, or region. 

We have listed the best online customer experience conferences in 2021 that cover a wide range of topics, such as customer experience automation, digital customer experience, B2B customer experience, CX Marketing, and much more. Stay up to date with the future tracks of CX-related topics and best practices by attending virtual customer experience conferences and events.

Our Highlights

Adobe summit 2021 EMEA

Adobe Summit 2021

The Adobe summit 2021 EMEA is the perfect event to learn more about digital experience. Get inspired by speakers such as the tennis champion Serena Williams, Rachel Botsman – expert in trust and technology, and Anil Chakravarthy – EVP and GM Digital experience at Adobe, and many more. Develop new skills from Adobe’s training workshops and session tracks, and learn best practices from top leaders in digital experience. 

Virtual Customer Engagement Summit 2021

The Customer engagement summit is a three-day-long event and it’s one of Europe’s largest customer experience events. The Customer Engagement Summit has been held every year for 10 years, the only difference is that this year the event will be virtual. 

Customer engagement Summit 2021

This year you will have the chance to listen to over 40+ speakers representing well-known brands and learn the latest on customer experience innovations and strategies. 

All online CX conferences and events by Month


Customer contact week Asia 2021 – Virtual Edition
22-24 March 2021

Live with CXPA: Lessons from building a CX cultural platform
23 March 2021

Customer Contact Week: Executive Exchange
23-24 March 2021

CX Exchange BFSI
23-24 March 2021

CXN Live: Customer Self Service 2021
30-31 March 2021


CCW Europé Executive Day
8 April 2021

Qualtrics: Work Different 2021
13 April 2021

CCW Virtual Exchange April
14-15 April 2021

CX Exchange for Telecoms
27-28 April 2021

Adobe Summit – The Digital Experience Conference
27-29 April 2021


Forrester B2B Summit North America
3-6 May 2021

CXN Live: CX in Telecoms 2021
11- 12 May 2021

CCW Executive Exchange
18-19 May 2021

CXO Virtual Exchange May 2021
19-20 May 2021


CX Asia Week 2021 – Virtual Edition
15-17 June 2021

CXN Live: CX Automation 2021
22-24 June 2021


CX Exchange for Retail
6-7 July 2021


Forrester B2B Summit APAC
14-15 September 2021

Forrester B2B Summit EMEA
28-29 September

Forrester CX EMEA
30 September – 1 October 2021


Future Customer Experience – Sales and Marketing – Germany
6 October 2021

600 Minutes Marketing and CX – Netherlands
13 October 2021

Virtual CX Marketing Summit 2021
13-14 October 2021


Virtual Customer Engagement Summit 2021
9-11 November 2021

600 Minutes Customer Experience and Marketing – Sweden
17 November 2021