The Best Customer Experience Conferences – 2022

After a couple of years of hiatus, many Customer Experience Conferences are going back to live events – or at least they are trying to. There are nonetheless also many options for those who are still not ready to travel and meet people, as organisers have become better and better at offering an experience that is comparable to face-to-face interactions.

One way or the other, there is no doubt that Customer Experience is a top-of-mind topic for many companies around the world. Now more than ever. Attending a Customer Experience Conference means not only having the opportunity to network with peers and professionals who are facing similar challenges, but also having the possibility to hear from big and small brands alike how they have solved different pieces of the Customer Experience puzzle.

Since navigating the offer of Customer Experience Conferences is not an easy task, we have put together a list of what we believe will be the best Customer Experience Conferences to attend in 2022. Some of them have been going for a few years already, some are new, and some are now presented under a new format.

If you want to stay on top of Customer Experience trends and innovation, here is the list for you.


Online Customer Experience Conferences

CX Network Live – Contact Centers

When: 12-14 July 2022

Where: Online Event

Ticket: Free

This event is for contact center and customer service professionals. In particular, those who are interested in how to serve customers better in all the digital touchpoints. Self-service, cloud scalability, staff engagement and retention, and omnichannel experience – these are some of the topics that will be discussed during the 3-day online event.

CX Network Live – Digital CX

When: 8-10 November 2022

Where: Online Event

Ticket: Free

Digital channels are a common topic to many Customer Experience Conferences in 2022, and just from the title you can say this is no exception. Participants will hear CX professionals from Twitter, Nissan, Intercom, and more discuss about digital channels integration, using customer data, UX and UI tools, and feedback analysis.

Live Customer Experience Conferences

Forrester CX EMEA

When: 22-23 June

Where: London (with Online option also)

Ticket: 2,500€ (non-clients)

Forrester experts, sponsors, industry leaders, and CX professionals from a variety of industry will come together in this event to discuss how companies can use Customer Experience to differentiate and win in the market. Among the speakers, CX leaders from Nespresso, London Stock Exchange, British Telecom, and more.

Customer Contact Week is one of our choices of Customer Experience Conferences to attend in 2022
The 2018 edition of Customer Contact Week.

The Customer Contact Week Europe Summit

When: 4-6 October 2022

Where: Amsterdam (Netherlands)

Ticket: 799€

Promoted as the Largest Global Customer Contact Event, this year’s edition is all about planning and managing contact centers after two difficult years dealing with a pandemic. Speakers will discuss topics such as emotional connection with customers, hiring and retaining an increasingly skilled workforce, diversity, empathy, and inclusivity.

Customer Focused Contact Centre 2022

When: 7 October 2022

Where: London (UK)

Ticket: 599£

This event promises to be the real deal, hosting speakers from Shell, Jaguar, Twilio, BNP Paribas, AirFrance, MasterCard, Danone, and our customer Huel. Highlights from the agenda include a panel about the changing expectations on the usage of Voice of Customer (VoC), a talk about how to deliver more and better results with less resources, and a conversation around how to build a contact centre culture of diversity and connection.

Customer Engagement Summit 2022

When: 15 November 2022

Where: London (UK)

Ticket: Free

The emphasis for this event is on Customer Engagement, and how things are becoming more and more challenging for companies when it comes to meeting customers demands. The Customer Engagement Summit is a cross-functional, cross-industry, free (!) face-to-face event that touches on multiple aspects of Customer Engagement and Customer Experience.

The Customer Contact Week Europe Exchange

When: 15-16 November 2022

Where: London (UK)

Ticket: invite only

If you want a peak into the future of Contact Centres (2023 and beyond), this is the event that might do for you. The focus is still on managing emotions and building meaningful service personalization, but this event also explores the possibilities of Virtual Reality, Augmented Reality, and the Metaverse.

Marketing Engagement Summit

When: 8 December 2022

Where: London (UK)

Ticket: Free

This event is for marketers who struggle to take ownership of Customer Experience, and Aldo for those who want to do that more effectively. The agenda covers the whole funnel, from creating awareness, to driving conversion, all the way to keeping existing customers happy. Previous editions featured marketing leaders from Electronic Arts, Microsoft, Vistaprint, Yamaha, Facebook, Booking.com, and more.

The Adobe Summit is now available on demand all year long.

Downloadable Material from Past Events

Adobe Summit (On Demand)

Ticket: Free

There are more than 200 on-demand sessions available for the Adobe Summit, touching on topics such as analytics for customer journeys, personalised experiences, customer data management, and omnichannel design and optimisation. The list of speakers is endless, and features both business leaders and professional from varied background, such as actresses Gillian Andersson and Kristen Bell, psychologist and author Adam Grant, and activist Dame Vivienne Westwood.

CX Summit

Ticket: Free

“Companies are no longer competing with just their competitors. They are competing with the last best experience their customers had.” This is the premise of this event, that was organised for January, and yet the organisers are making the presentations from the different talks available to everyone. If you want to hear how to improve CX beyond surveys, or how to use KPIs to drive engagement and influence, your might find here just what you are looking for.

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