In this article, we cover why ecommerce customer experience is so critical and offer some tips on how to excel in an online environment.
The answer to the popular and essential question: who is responsible for customer experience? In short, everyone is. Find out what are the organizational roles in customer experience management of product, sales, development, finance, HR and most importantly, top leadership of your company.
What is NPS? Learn more about the Net Promoter Score and find out how NPS can benefit your company: how to collect NPS to best practices, benchmarks and case studies.
When measuring customer experience, don't just blindly follow CX established KPIs or metrics scores. Understand the text customer feedback and emotions of you customers. Find out what truly drives your customer experience.
What is text analytics for customer feedback? How to find the best text analytics software? How to do sentiment analysis and understand voice of customer? We answered these and many more popular questions!