Top 10 Must-Read Customer Experience Books
We have listed our top 10 must-read customer experience books that will help you level up your customer experience management skills.
Customer Experience Management
EP 2: Inside CX by Lumoa – Democratization of CX and the importance of diversity
In episode 2, we are joined by Merete Medle, Customer Experience Manager at ICE Norway. We talk about democratizing customer experience in organizations and the importance of being able to offer diverse experiences.
Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes
Episode 1: In this episode, we have Johanna Sinkkonen, CEO and co-founder of Lumoa, joining us to discuss the link between customer experience and business outcomes.
Emerging Customer Experience Trends in 2021
Prepare for the new and emerging trends in the world of customer experience. We have listed seven emerging customer experience trends for 2021 you should be aware of.
The Best Customer Experience Conferences to Attend in 2021
We have listed the best online customer experience conferences and events to attend in 2021.
Using Integrations In Customer Experience
By using integrations in customer experience you can easily automate your customer experience management processes. This will make it easier to manage and improve the customer experience as a result of increased actionability. Find out what the most common integration examples are in customer experience management.
Measuring Customer Experience in Different Customer Touchpoints
In this article, we explain how and at what point in the customer journey you should measure the customer experience.
Customer Feedback Loop: What is it and how to close it
Closing the customer feedback loop drives your business forward with a customer-centric strategy while including your customers in a dialogue about positive changes based on their needs.
The Importance of Customer Service to the Customer Journey
Customer service plays a quintessential role in the customer journey. Your support and frontline staff can indirectly affect the way your customers see your brand.
4 Ways To Boost Your ECommerce Customer Experience
eCommerce customer experience is vital for online businesses that want to ensure a smooth online experience for their customers. We share 4 ways to boost your eCommerce customer experience that will increase customer loyalty and satisfaction.