How to Sell Customer Experience to Your Organisation
To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.
Customer Experience Management
The Best Customer Experience Conferences – 2022
Some are virtual, some (finally) in person. We have listed the best Customer Experience Conferences to attend in 2022. Check out our selection.
How to Set Industry NPS Benchmarks and Why It Matters
You need more than a generic range to understand if your NPS score is good. Learn how to set industry NPS benchmarks and why you should have them now.
Business Value and ROI of Customer Experience: The Step-by-step Guide
Understand how changes in customer experience drive changes in customer behaviour and how that translates to financial measures – to revenue and profits.
What is Digital Experience?
As customer interactions become primarily digital, the quality of these digital impressions has a defining impact on your overall customer experience. But what is a digital experience, and how does it differ from a digital customer experience?
Next-Generation Customer Experience Management Skills
Complex customer experiences and new technology demand changes in the way we manage customer experiences. We have listed six next-generation CEM skills that you should learn.
Accelerating the Customer Experience post-COVID
The pandemic has changed and will continue to change many things about how we consume products and interact with businesses. So what does “post-Covid” CX look like?
Utilize Customer Journeys to Transform the Customer Experience
Companies have traditionally looked to improve customer experience by focusing on particular touchpoints, which sometimes can create misleading results. Even if a touchpoint scores high for satisfaction, that doesn’t mean that the customer didn’t encounter any other problems.
Top 10 Must-Read Customer Experience Books
We have listed our top 10 must-read customer experience books that will help you level up your customer experience management skills.
EP 2: Inside CX by Lumoa – Democratization of CX and the importance of diversity
In episode 2, we are joined by Merete Medle, Customer Experience Manager at ICE Norway. We talk about democratizing customer experience in organizations and the importance of being able to offer diverse experiences.