Improve your customer experience right away using this simple step-by-step guide. Learn about the popular practices and avoid most common mistakes. Find a new approach to address your customers and act on customer feedback.
Dig into the real-life examples of social media use for customer support and improving customer experience. Follow the best practices from the recognised companies, learn how they deal with customer support and customer complaints on social media.
Most of the companies believe they will compete solely on the base of customer experience. Will you compete with them? Find out why it’s vital for your company to manage customer experience and why NOT managing your Customer Experience costs more than managing in the long-term.
Find a true customer service story that happened to our team-mate and taught us about retention. How do you retain your customers? Avoid customer churn and increase retention rates by using our best tips.
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