Actionable Insights: What they are, why they’re important, and how to get them
Actionable insights are data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data.
Customer Feedback
Customer Feedback Loop: What is it and how to close it
Closing the customer feedback loop drives your business forward with a customer-centric strategy while including your customers in a dialogue about positive changes based on their needs.
What is Voice Feedback and How can You Generate Customer Insights From it?
What is voice feedback? With modern technologies available today, such as speech-to-text and artificial intelligence it’s possible to automatically generate insights from calls. In this article, we’ll explain what voice feedback is and how to generate customer insights from it.
How to Create a Customer Insight Strategy
A customer insight strategy help organizations to ensure that customer insights are used in the development of products and services on a continuous basis.
The Difference Between Transactional Surveys and Relationship Surveys
There are two types of surveys: relationship surveys and transactional surveys. Relationship surveys measure the overall health of your relationship with your customers. Transactional surveys are used when measuring something about a specific interaction with a customer.
Why Ask for Open-Ended Feedback?
Sometimes, asking your customers for open-ended feedback can be better than giving a long survey to answer. When you ask for open-ended feedback, the respondent usually comments on what they experienced to be the most critical things in the interaction they just had with your company.
How to Create Better Customer Surveys
Find out what it takes to create effective customer surveys and start sending customer surveys right away!
15 Tips On How To Send NPS Email Surveys You Can Implement Right Away
Do you send Net Promoter Score surveys by email? Check out the best tips on NPS email surveying and improve your overall NPS ratings.
3 Reasons To Collect And Analyse Customer Feedback In Real Time
What is real-time customer feedback? Find out why you should collect and analyze customer feedback as it comes in real time.
4 ways to deal with negative customer feedback you should implement right away
Read about 4 new ways to deal with negative customer feedback and unhappy customers on strategic level. Find out how to address customer feedback quickly and efficiently and encourage customer feedback from your promoters and detractors.