CCaaS Trends 2021: The Evolution of Cloud Contact Centres
Cloud Contact Center as a service is an absolute need for all businesses who are scaling up. Ccas helps customer service agents to offer advanced customer support.
Customer Service
The Importance of Customer Service to the Customer Journey
Customer service plays a quintessential role in the customer journey. Your support and frontline staff can indirectly affect the way your customers see your brand.
Customer Service VS. Customer Experience: What is the Difference
Customer service and customer experience are vital for long-term business success. Customer service is an important piece of your overall customer experience, and customer experience is the key driver of customer loyalty.
5 steps to turn an unhappy customer into your greatest advocate
Find how to deal with negative feedback and your upset customers, learn to turn your detractors into your greatest advocates and promoters.