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Ecommerce

How to Use Customer Feedback to Drive Action

June 17, 2022June 3, 2022 by Fabrizio

Collecting reviews is crucial, but learning how to use customer feedback is a completely different process. Learn how customer feedback can drive action in this blog post.

Categories Customer Experience, Customer Feedback, customer insights, Voice feedback Tags Customer Experience, Ecommerce, Mobile Apps, Online Reviews
Man using shopping apps

The State of the Shopping Apps Report for 2022

June 3, 2022May 20, 2022 by Fabrizio

In our State of the Shopping Apps report, we explore the performance of the top ecommerce apps on Android and iOS based on customer feedback.

Categories Customer Experience, Customer Experience Metrics, Customer Feedback, customer insights, Voice feedback Tags Customer Experience, Ecommerce, Mobile Apps, Online Reviews
4 ways to boost eCommerse customer Experience

4 Ways To Boost Your ECommerce Customer Experience

March 21, 2022June 9, 2020 by Suvi Lindfors

eCommerce customer experience is vital for online businesses that want to ensure a smooth online experience for their customers. We share 4 ways to boost your eCommerce customer experience that will increase customer loyalty and satisfaction.

Categories Customer Experience Tags Customer Experience, Customer Experience Management, Ecommerce

Ecommerce Customer Experience: Why it’s crucial and tips for success

March 28, 2022May 24, 2019 by Sofia Ohlson

In this article, we cover why ecommerce customer experience is so critical and offer some tips on how to excel in an online environment.

Categories Customer Experience Tags Customer Experience, Ecommerce

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  • How to Develop and Implement a Customer Experience Strategy

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