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Text Analytics

Everything You Need to Know About Text Analytics for Customer Feedback

January 19, 2021January 23, 2018 by Johanna Sinkkonen

What is text analytics for customer feedback? How to find the best text analytics software? How to do sentiment analysis and understand voice of customer? We answered these and many more popular questions!

Categories Customer Experience, Customer Experience Metrics Tags Text Analytics

Text Analytics as Future of Customer Experience? We Asked Jim Tincher.

December 2, 2020December 18, 2017 by Anna Pogrebniak

Jim Tincher shares why text analytics is the future of customer experience, why you should measure not only Net Promoter Score, but also the system and how jam can decide consumer behaviours.

Categories Customer Experience, Experts in the Spotlight Tags Customer Experience Management, Text Analytics

What is the role of AI in Customer Feedback Analysis?

November 6, 2020November 8, 2017 by Johanna Sinkkonen

Artificial Intelligence (AI) is used everywhere in customer experience management, especially in customer feedback analysis. Learn how you can benefit Natural Language Processing and why you should use a combination of machine learning and human intelligence.

Categories Customer Experience Tags Text Analytics

Text Feedback in Multiple Languages: 5 Ways to Fail (and How to Succeed)

November 6, 2020August 18, 2017 by Johanna Sinkkonen

Analyze customer feedback in multiple languages. Don’t just ignore the voice of your customer, ask for text feedback in all the languages your customers speak. Learn which mistakes to avoid and check how text analytics can help you with translations.

Categories Customer Feedback Tags Customer Feedback, Text Analytics

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