What is text analytics for customer feedback? How to find the best text analytics software? How to do sentiment analysis and understand voice of customer? We answered these and many more popular questions!
Artificial Intelligence (AI) is used everywhere in customer experience management, especially in customer feedback analysis. Learn how you can benefit Natural Language Processing and why you should use a combination of machine learning and human intelligence.
Analyze customer feedback in multiple languages. Don’t just ignore the voice of your customer, ask for text feedback in all the languages your customers speak. Learn which mistakes to avoid and check how text analytics can help you with translations.
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