Wondering what is the optimal way to measure customer experience? Choosing customer experience metric seems to be a complex process? Don't let the variety trick you. Start collecting customer feedback and measuring customer experience with a simple and easy KPIs and metrics!

Did you know that NPS is the most popular customer experience metric? Find out the latest NPS data and statistics to power up your customer experience strategy in 2019!

Find out what are 5 leading trends in B2B customer experience management in 2019. Drive your business-to-business operations to customer success and advocacy. Understand the influence of customer feedback on B2B operations.

Start 2019 with these 10 simple steps and build the fundamentals of your customer-centric culture. Nurture customer centricity in your company and lead your organization through the customer-centric transformation.

Find out how to work with the most popular Customer Experience metrics and KPIs. Understand if you should collect NPS, CSAT or CES (or maybe all?). Find out the value of customer retention and the threat of churn.

What is real-time customer feedback? Find out why you should collect and analyze customer feedback as it comes in real time.

Understand what the Net Promoter Score is all about from this infographic. Learn how to ask, analyze and use NPS in the decision-making processes better. Check the real business case studies and best NPS tips from the experts.

Understand how changes in customer experience drive changes in customer behaviour and how that translates to financial measures – to revenue and profits.

Read about 4 new ways to deal with negative customer feedback and unhappy customers on strategic level. Find out how to address customer feedback quickly and efficiently and encourage customer feedback from your promoters and detractors.

Find how to deal with negative feedback and your upset customers, learn to turn your detractors into your greatest advocates and promoters.

Find out how to engage with your promoters, happy customers that love your business and advocates. Learn how to drive customer loyalty, upsell and ask for referrals and positive reviews. Build a business that people love based on your customers' feedback.

The answer to the popular and essential question: who is responsible for customer experience? In short, everyone is. Find out what are the organizational roles in customer experience management of product, sales, development, finance, HR and most importantly, top leadership of your company.

Find out how why customer feedback can play a crucial role in all your business operations and not only influence but significantly improve your business KPIs: from marketing and employee training up to product strategies and pricing.

What is NPS? Learn more about the Net Promoter Score and find out how NPS can benefit your company: how to collect NPS to best practices, benchmarks and case studies.

Building a customer experience strategy? This glossary explains most popular terms and definitions used by top customer experience and customer success masters, and gives hands-on tips to use them.

Improve your customer experience right away using this simple step-by-step guide. Learn about the popular practices and avoid most common mistakes. Find a new approach to address your customers and act on customer feedback.

When measuring customer experience, don't just blindly follow CX established KPIs or metrics scores. Understand the text customer feedback and emotions of you customers. Find out what truly drives your customer experience.

If you ever wondered how to analyze large amount of customer feedback, text analytics is for you. Find out how the popular text analytics tools and sentiment analysis can ease your work of customer experience management. Understand text feedback from Net Promoter Score, CSAT or CES.