Lumoa Customer Experience Blog

Understanding Voc

What is Voice Of the Customer? [+ how to get a full overview]

It can be challenging to get an overview of your voice of customer sources when the data is stored in different tools and platforms. Are customers talking or complaining about the same things? or is it different? and if it is, what do they talk about? In this article, we’ll share our best tips on how to overcome this challenge.

Using integrations in customer experience

Using Integrations In Customer Experience

By using integrations in customer experience you can easily automate your customer experience management processes. This will make it easier to manage and improve the customer experience as a result of increased actionability. Find out what the most common integration examples are in customer experience management.