Conducting B2B customer surveys is for many a struggle. There are two major problems that B2B surveys often experience; not able to collect enough responses and hard to act on the feedback. Learn how to overcome these typical B2B survey problems.
What is voice feedback? With modern technologies available today, such as speech-to-text and artificial intelligence it’s possible to automatically generate insights from calls. In this article, we’ll explain what voice feedback is and how to generate customer insights from it.
A customer insight strategy help organizations to ensure that customer insights are used in the development of products and services on a continuous basis.
When money is tight and businesses are going through hard times, how can a business properly manage their customer experience management (CXM) resources wisely? We’ll share everything you should know about allocating and managing your customer experience program when times are tough.
We recently sent out an NPS survey to all of our customers, asking them how likely they were to recommend Lumoa to their friends and colleagues. In this article, you can read more about the results, and how we manage and act on our customer feedback.
There are two types of surveys: relationship surveys and transactional surveys. Relationship surveys measure the overall health of your relationship with your customers. Transactional surveys are used when measuring something about a specific interaction with a customer.
Within customer experience management there are many manual and repetitive activities that have the potential to be automated. We’ll explain why you should automate activities within customer experience management, and we share real-life cases of customer experience automation.
We share best practices on how to prioritize customer experience initiatives. Due to limitations in resources, organizations have to prioritize which initiatives to spend their money on. You have to consider which initiatives have the most potential to impact customer effort for your priority customers.
We share a simple checklist you can use to quickly start measuring your customer experience. Even if you’re already measuring customer experience, the checklist will make sure you’re hitting all the right points along the way.
Understand how changes in customer experience drive changes in customer behaviour and how that translates to financial measures – to revenue and profits.