Attending conferences is one of the best ways to stay ahead in the constantly developing customer experience field. At these 2019 customer experience events, you will learn from the top industry executives while networking with customer experience professionals just like yourself.

We've compiled a list of 90+ customer experience conferences, summits and other events that focus on a wide range of topics from customer retention, to customer feedback, to customer centricity.

If you'd love your event to be added to this list, submit your request and we'll review it shortly.

Get a quick start and explore the CX conferences in your region:

Customer Experience and Customer Success Conference 2019

Customer Experience Conferences in Europe

Our Highlights

Adobe Summit EMEA 2019

London, UK | May 15 - 16, 2019

  • What: Meet your peers from the world’s top brands. Learn in over 120 sessions and labs across twelve content tracks from Email & Omnichannel Marketing and Experience-driven Commerce to Personalisation and Analytics & Data Management. Gain insights, tools, and techniques for putting the experience first.

  • Speakers featured in 2018:

    • Claire Cronin, Virgin Atlantic

    • Rob McLaughlin, Sky

    • Gordon Thornton, Sony

    • Meryem Tom, Amazon

 
 

Gartner Customer Experience and Technology Summit 2019

London, UK | May 22 - 23, 2019

  • What: The Gartner Customer Experience & Technology Summit 2019 is the place for you to discover the latest insights on customer strategy. This year agenda focuses on all the stages within the customer journey. As the CX is important for the whole organization, Gartner will give you insights for both business and the IT sides of the organization. Topics like CX vision and strategy, AI in CX and customer metrics will be covered by the leading Gartner analysts.

  • Speakers:

    • Ed Thompson, Distinguished VP Analyst, Gartner

    • Brian Manusama, Sr Director Analyst, Gartner

    • Olive Huang, VP Analyst, Gartner

    • Jim Davies, Research Director, Gartner

Forrester CX Europe 2019 Forum

London, UK | November 14 - 15, 2019

  • What: CX Europe 2019 Forum brings together over 300 CX leaders from retail, financial services, media, healthcare, and more to explore best practices for engaging your CX strategy as an engine for growth. At CX Europe 2019, you’ll be equipped with actionable insights and recommended toolsets to expand your existing CX strategy — from the delivery of exceptional customer experiences to the new opportunities that CX leadership can deliver.

  • Speakers featured in 2018:

    • Harley Manning, Vice President, Research Director, Forrester and a variety of leading Forrester analysts.

Get your Own Excel with 90+ CX Conferences!

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London, UK | January 29-31, 2019

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Customer Experience Conferences in North America

Our Highlights

Adobe Summit

Las Vegas, NV, US | March 26 - 28, 2019

  • What: Adobe Summit is a conference starting off with a two-day pre-conference, following the 3-day conference maxed out with happenings. This event is suitable for both who are new and experienced in digital marketing. The focus of the summit is on experience - what is the power of and the future direction of customer experience. Learn about customer experience from over 300 sessions and labs across different content tracks, and get inspired from speakers such as Satya Nadella, CEO of Microsoft, John Grotzinger, chief scientist at Nasa and many more.

  • Speakers:

    • Satya Nadella, CEO, Microsoft

    • Shantanu Narayen, Chairman, President & CEO, Adobe

    • John Grotzinger, Chief Scientist, NASA,

    • Jay Baer, Entrepreneur and Author

ICMI Contact Center Expo

Ft. Lauderdale, FL, US | May 13 - 16, 2019

  • What: ICIM Contact Expo Center is the highest rated and most trusted Contact Center event, packed experts and leaders from the Industry. The goal is to inspire and educate professionals that are in an industry of ever-changing markets. You definitely don't want to miss out on this if you working with customer experience!

  • Speakers:

    • Henry Winkler, Hollywood Actor, Producer and Author

    • Ginger Hardage, former SVP of Culture & Communications, Southwest Airlines

    • Ben Nemtin, Star of MTV’s “The Buried Life” and New York Times Bestselling Author

    • Jeff Toister, Author, “Getting Service Right”

 
 

Pulse by Gainsight

San Francisco, CA, US | May 21 - 24, 2019

  • What: Pulse2019 is said to be the official industry conference for customer success. Customer Success is one of the fastest growing professions. At Pulse2019, you will be able to learn more about customer success best practices from industry leaders, listen to elite speakers as Emelie Chang, Anchor and Author from Bloomberg & Technology and Nick Metha CEO of Gainsight, and of course, you will have the chance to connect and network with other professionals within the customer success field.

  • Speakers:

    • Emelie Chang, Anchor and Author, Bloomberg & Technology

    • Nick Metha, CEO, Gainsight

    • Allison Pickens, COO, Gainsight

    • Karl Rumelhart, CPO, Gainsight 

Zendesk Relate 2020

Miami, FL, US | March 3 - 5, 2020

  • What: Zendesk Relate 2018 impressed us with inspiring speakers such as Mindy Kaling, actor, writer and producer, and Maurice Murray, director of support at Shopify. The agenda ranges from navigation conflicts in customer service and customer engagement strategy to everyday success in omnichannel. We are looking forward to hearing more about what Zendesk Relate 2020 has to offer!

  • Speakers featured in 2018:

    • Amie Tornincasa- Director, Studio Technology, Netflix

    • Paul Chapman- Chief Information Officer, Box

    • Mindy Kaling- Actor, Writer, Producer, Director

 
 

Most Awaited. Inspiring. Innovative.

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Customer Experience Conferences in Asia and Australia

Our Highlights

Oracle OpenWorld Asia

Singapore | March 26 - 27, 2019

  • What: Oracle OpenWorld Asia focuses on the future of customer experience. Participate in a two-day summit and gain insights from enterprise experts and start-ups in retail, manufacturing, financial services, and technology. Take the chance to learn about actionable customer feedback and transformational technologies.

  • Speakers:

    • Steve Miranda, Executive VP, Oracle applications product development,  Oracle

    • David Donatelli, Executive VP, Cloud business group, Oracle

    • Chris Ridell, Futurist

    • John Baird, Former Minister of Foreign Affairs of Canada

Forrester CX Singapore 2019 Forum

Singapore | August 28, 2019

  • What: this year, Forrester CX Singapore 2019 Forum is focusing on change - driving radical CX innovation. Customer experience leaders have successfully transformed the practice of CX. Forrester CX Singapore 2019 Forum will take a deeper look at the intersection of insight and innovation.

  • Speakers:

    • Frederic Giron, Vice President, Research Director at Forrester and a variety of Forrester analysts.

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Customer Experience Conferences in The Middle East and Africa

Our Highlights

Oracle OpenWorld Middle East

Dubai, UAE | February 11 - 12, 2019

  • What: Success today requires resiliency, reinvention and thinking ahead. Bring the future into focus at Oracle OpenWorld. Gain enterprise expertise and start-up ingenuity directly from experts across retail, manufacturing, financial services, technology, the public sector, and more. Join innovators as they challenge assumptions, design for better outcomes, and leverage transformational technologies to create future possibilities now.

  • Speakers:

    • Steve Miranda, Executive Vice President, Oracle Applications Product Development

    • Amit Zavery, Executive Vice President, Oracle Cloud Platform

    • Cliff Kupchan, Chairman, Eurasia Group

    • Mohamed Amine Belarbi, Co-Founder and Chief Executive Officer, VUL9 Security Solutions

    • Saurabh Kapoor, Digital Director, Customer Insights & Analytics, Emaar

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