Attending conferences is one of the best ways to stay ahead in the constantly developing customer experience field. At these 2019 customer experience events, you will learn from the top industry executives while networking with customer experience professionals just like yourself.
We've compiled a list of 90+ customer experience conferences, summits and other events that focus on a wide range of topics from customer retention, to customer feedback, to customer centricity.
If you'd love your event to be added to this list, submit your request and we'll review it shortly.
Get a quick start and explore the CX conferences in your region:

Customer Experience Conferences in Europe
Our Highlights
London, UK | May 15 - 16, 2019
What: Meet your peers from the world’s top brands. Learn in over 120 sessions and labs across twelve content tracks from Email & Omnichannel Marketing and Experience-driven Commerce to Personalisation and Analytics & Data Management. Gain insights, tools, and techniques for putting the experience first.
Speakers featured in 2018:
Claire Cronin, Virgin Atlantic
Rob McLaughlin, Sky
Gordon Thornton, Sony
Meryem Tom, Amazon
Gartner Customer Experience and Technology Summit 2019
London, UK | May 22 - 23, 2019
What: The Gartner Customer Experience & Technology Summit 2019 is the place for you to discover the latest insights on customer strategy. This year agenda focuses on all the stages within the customer journey. As the CX is important for the whole organization, Gartner will give you insights for both business and the IT sides of the organization. Topics like CX vision and strategy, AI in CX and customer metrics will be covered by the leading Gartner analysts.
Speakers:
Ed Thompson, Distinguished VP Analyst, Gartner
Brian Manusama, Sr Director Analyst, Gartner
Olive Huang, VP Analyst, Gartner
Jim Davies, Research Director, Gartner
Forrester CX Europe 2019 Forum
London, UK | November 14 - 15, 2019
What: CX Europe 2019 Forum brings together over 300 CX leaders from retail, financial services, media, healthcare, and more to explore best practices for engaging your CX strategy as an engine for growth. At CX Europe 2019, you’ll be equipped with actionable insights and recommended toolsets to expand your existing CX strategy — from the delivery of exceptional customer experiences to the new opportunities that CX leadership can deliver.
Speakers featured in 2018:
Harley Manning, Vice President, Research Director, Forrester and a variety of leading Forrester analysts.
Get your Own Excel with 90+ CX Conferences!
All events
JANUARY
London, UK | January 29-31, 2019
FEBRUARY
Customer Loyalty Conference Göteborg 2019
Göteborg, Sweden | February 6 - 7, 2019
Creating A Customer Led Service Strategy
London, UK | February 12, 2019
CCW 2019 (Customer Contact Week)
Berlin, Germany | February 18 - 21, 2019
London, UK | February 21, 2019
CX Exchange BFSI (for banking, financial services and insurance)
London, UK | February 26 - 27, 2019
600 Minutes Marketing and Digital Experience
Copenhagen, Denmark | February 27, 2019
MARCH
The Institute of Customer Service's Annual Conference
London, UK | March 5, 2019
Amsterdam, The Netherlands | March 11, 2019
YukonDaylight Customer Service Summit
Zurich, Switzerland | March 13, 2019
CXPA European Insight Exchange
Dublin, Ireland | March 13 - 14, 2019
Call Center World Forum Moscow 2019
Moscow, Russia | March 19-20, 2019
Lisbon, Portugal | March 20 - 21, 2019
London, UK | March 27 - 28, 2019
London, UK | March 27 - 28, 2019
Frankfurt, Germany | March 27 - 29, 2019
APRIL
Support Driven Expo Europe 2019
Belgrade, Serbia | April 1 - 2, 2019
Customer Strategy & Planning 2019
Warwickshire, UK | April 8 - 9, 2019
Paris, France | April 9 - 11, 2019
Bussum, The Netherlands | April 18, 2019
London, UK | April 29 - 30, 2019
MAY
London, UK | May 15 - 16, 2019
London, UK | May 14 - 15, 2019
G-SUMMIT Stockholm 2018 by Genesys
Stockholm, Sweden | May 22, 2019
Employee Experience For Global Enterprise
Barcelona, Spain | May 22 - 23, 2019
Gartner Customer Experience and Technology Summit 2019
London, UK | May 22 - 23, 2019
JUNE
London, UK | June 4-5, 2019
London, UK | June 13, 2019
JULY
Middlesex, UK | July 3 - 4, 2019
Customer Engagement Transformation Conference
London, UK | July 11, 2019
SEPTEMBER
Future Customer Experience, Sales & Marketing
Stockholm, Sweden | September 4, 2019
The Customer Service and Experience Summit
London, UK | September 16 - 17 , 2019
Amsterdam, The Netherlands | September 16-18, 2019
Stockholm, Sweden | September 26, 2019
OCTOBER
Future Customer Experience, Sales & Marketing
Berlin, Germany | October 11, 2019
Future Customer Experience, Sales & Marketing
Helsinki, Finland | October 23, 2019
600 Minutes Marketing and Customer Experience
Bussum, The Netherlands | October 30, 2019
London, UK | October, 2019
NOVEMBER
Unleashing Digital Customer Experience
Amsterdam, The Netherlands | November 7 - 8, 2019
Forrester CX Europe 2019 Forum
London, UK | November 14 - 15, 2019
DECEMBER
600 Minutes Customer Experience
Oslo, Norway | December 5, 2019
Customer Experience Conferences in North America
Our Highlights
Las Vegas, NV, US | March 26 - 28, 2019
What: Adobe Summit is a conference starting off with a two-day pre-conference, following the 3-day conference maxed out with happenings. This event is suitable for both who are new and experienced in digital marketing. The focus of the summit is on experience - what is the power of and the future direction of customer experience. Learn about customer experience from over 300 sessions and labs across different content tracks, and get inspired from speakers such as Satya Nadella, CEO of Microsoft, John Grotzinger, chief scientist at Nasa and many more.
Speakers:
Satya Nadella, CEO, Microsoft
Shantanu Narayen, Chairman, President & CEO, Adobe
John Grotzinger, Chief Scientist, NASA,
Jay Baer, Entrepreneur and Author
Ft. Lauderdale, FL, US | May 13 - 16, 2019
What: ICIM Contact Expo Center is the highest rated and most trusted Contact Center event, packed experts and leaders from the Industry. The goal is to inspire and educate professionals that are in an industry of ever-changing markets. You definitely don't want to miss out on this if you working with customer experience!
Speakers:
Henry Winkler, Hollywood Actor, Producer and Author
Ginger Hardage, former SVP of Culture & Communications, Southwest Airlines
Ben Nemtin, Star of MTV’s “The Buried Life” and New York Times Bestselling Author
Jeff Toister, Author, “Getting Service Right”
San Francisco, CA, US | May 21 - 24, 2019
What: Pulse2019 is said to be the official industry conference for customer success. Customer Success is one of the fastest growing professions. At Pulse2019, you will be able to learn more about customer success best practices from industry leaders, listen to elite speakers as Emelie Chang, Anchor and Author from Bloomberg & Technology and Nick Metha CEO of Gainsight, and of course, you will have the chance to connect and network with other professionals within the customer success field.
Speakers:
Emelie Chang, Anchor and Author, Bloomberg & Technology
Nick Metha, CEO, Gainsight
Allison Pickens, COO, Gainsight
Karl Rumelhart, CPO, Gainsight
Miami, FL, US | March 3 - 5, 2020
What: Zendesk Relate 2018 impressed us with inspiring speakers such as Mindy Kaling, actor, writer and producer, and Maurice Murray, director of support at Shopify. The agenda ranges from navigation conflicts in customer service and customer engagement strategy to everyday success in omnichannel. We are looking forward to hearing more about what Zendesk Relate 2020 has to offer!
Speakers featured in 2018:
Amie Tornincasa- Director, Studio Technology, Netflix
Paul Chapman- Chief Information Officer, Box
Mindy Kaling- Actor, Writer, Producer, Director
Most Awaited. Inspiring. Innovative.
All events
FEBRUARY
Chief Customer Officers & Influencers
Atlanta, GA, US | February 5 - 6, 2019
San Francisco, CA | February 12 – 15, 2019
Boston, MA, US | February 19, 2019
Houston, TX, US | February 21, 2019
MARCH
The X4 Experience Management Summit
Salt Lake City, UT, US | March 5 - 8, 2019
Modern Customer Experience by Oracle
Las Vegas, NV, US | March 19 – 21, 2019
NGCX (New Generation Customer Experience) 2019
Indian Wells, CA, US | March 25 - 27, 2019
Las Vegas, NV, US | March 26 – 28, 2019
APRIL
San Jose, CA, US | April 3 - 5, 2019
Marco Island, FL, US | April 7 - 10, 2019
Orlando, FL, US | April 7 - 12, 2019
Customer SuccessCon Boston 2019
Boston, MA | April 8, 2019
Disney Institute Customer Experience Summit
Disneyland Resort, CA, US | April 9 - 11, 2019
Las Vegas, NV, US | April 15 - 17, 2019
Customer Experience Strategies Summit '19
Toronto, Canada | April 16 - 17, 2019
Gilbane's Digital Experience Conference
Washington, DC, US | April 29 - 30, 2019
Washington, DC, US | April 29 - May 1, 2019
Gartner Marketing Symposium/Xpo
San Diego, CA, US | April 29 - May 1, 2019
MAY
2019 Customer Experience Conference
San Antonio, TX, US | May 1 - 3, 2019
20th Customer Experience Conference and Industry Awards
Spokane, WA, US | May 7 - 9, 2019
Philadelphia, PA, US | May 7 - 9, 2019
Ft. Lauderdale, FL, US | May 13 - 16, 2019
Chief Customer Officer Exchange
Chicago, IL, US | May 14 - 16, 2019
Salt Lake City, UT, US | May 15 - 16, 2019
San Francisco, CA, US | May 21 - 24, 2019
Braselton, GE, US | May 28 - 30, 2019
22nd Annual CSPN Customer & Employee Experience Conference
Toronto,Canada | May 28 - 30, 2019
JUNE
San Diego, CA, US | June 3 - 4, 2019
Denver, CO, US | June 10 - 13, 2019
Foxborough, MA, US | June 11, 2019
New York, NY, US | June 11 - 12, 2019
Las Vegas, NV, US | June 24 - 28, 2019
JULY
Support Driven Expo Americas 2019
Portland, OR, US | July 11 - 12, 2019
CXFS 2019 (Customer Experience For Financial Services)
Boston, MA, US | July 29 - 31, 2019
AUGUST
Disney Institute Customer Experience Summit
Walt Disney World Resort, FL | August 20 - 22, 2019
SEPTEMBER
Boston, MA | September 3 - 6, 2019
Cleveland, OH, US | September 11 – 12, 2019
Boston, MA | September 16-18, 2019
Toronto, Canada | September 24 - 25, 2019
OCTOBER
San Francisco, CA | October 17 - 18, 2019
New York, NY | October 23 - 24, 2019
Huntington Beach, CA | October 27 - 30, 2019
NOVEMBER
Chicago, IL, US | November 4 - 6, 2019
DECEMBER
Indian Wells, CA, US | December 3 - 5, 2019
2020
Miami, FL, US | March 3 - 5, 2020
Customer Experience Conferences in Asia and Australia
Our Highlights
Singapore | March 26 - 27, 2019
What: Oracle OpenWorld Asia focuses on the future of customer experience. Participate in a two-day summit and gain insights from enterprise experts and start-ups in retail, manufacturing, financial services, and technology. Take the chance to learn about actionable customer feedback and transformational technologies.
Speakers:
Steve Miranda, Executive VP, Oracle applications product development, Oracle
David Donatelli, Executive VP, Cloud business group, Oracle
Chris Ridell, Futurist
John Baird, Former Minister of Foreign Affairs of Canada
Forrester CX Singapore 2019 Forum
Singapore | August 28, 2019
What: this year, Forrester CX Singapore 2019 Forum is focusing on change - driving radical CX innovation. Customer experience leaders have successfully transformed the practice of CX. Forrester CX Singapore 2019 Forum will take a deeper look at the intersection of insight and innovation.
Speakers:
Frederic Giron, Vice President, Research Director at Forrester and a variety of Forrester analysts.
All events
FEBRUARY
Customer Contact Week Australia
Gold Coast, Australia | February 28 - March 1, 2019
MARCH
Sydney, Australia | March 12 - 13, 2019
Customer Contact Week Asia 2019
Singapore | March 18 - 21, 2019
Singapore | March 26 - 27, 2019
APRIL
CX 4.0: Experience Transformation & Service Excellence
Singapore | April 10 - 12, 2019
CX Financial Services Indonesia
Jakarta, Indonesia | April 24 - 25 , 2019
MAY
Forrester CX Sydney 2019 Forum
Sydney, Australia | May 9, 2019
12th Annual Customer Experience Management
Sydney, Australia | May 27 - 28, 2019
AUGUST
Forrester CX Singapore 2019 Forum
Singapore | August 28, 2019
SEPTEMBER
Customer Experience Asia Summit 2019
Singapore | September 23 - 26, 2019
Customer Experience Conferences in The Middle East and Africa
Our Highlights
Dubai, UAE | February 11 - 12, 2019
What: Success today requires resiliency, reinvention and thinking ahead. Bring the future into focus at Oracle OpenWorld. Gain enterprise expertise and start-up ingenuity directly from experts across retail, manufacturing, financial services, technology, the public sector, and more. Join innovators as they challenge assumptions, design for better outcomes, and leverage transformational technologies to create future possibilities now.
Speakers:
Steve Miranda, Executive Vice President, Oracle Applications Product Development
Amit Zavery, Executive Vice President, Oracle Cloud Platform
Cliff Kupchan, Chairman, Eurasia Group
Mohamed Amine Belarbi, Co-Founder and Chief Executive Officer, VUL9 Security Solutions
Saurabh Kapoor, Digital Director, Customer Insights & Analytics, Emaar
All events
JANUARY
Gulf Customer Experience Awards
Dubai, UAE | January 22, 2019
FEBRUARY
Dubai, UAE | February 11-12, 2019
MARCH
Customer Engagement Technology Conference
Dubai, UAE | March 13, 2019
APRIL
Customer Experience World Africa 2019
Cape Town, South Africa | April 11, 2019
JULY
Customer Experience World Africa Johannesburg 2019
Johannesburg, South Africa | July 11, 2019
Cape Town, South Africa | July 31 - August 1, 2019