Customer Feedback Analytics
Even if the feedback is read, it is not necessarily aggregated into leadership level in a way that would enable management decisions. Even if your customer insight analyst reads it all, do you know what decisions you need to make in the leadership team?
Part of the problem results from the sheer volume of data. But the volume alone is not the only problem. It is also the unstructured nature of the data which makes it challenging.
In these situations, customer feedback analytics should be brought in: it can help you find meaningful insights from customer feedback in a fast and scalable manner.
Lumoa Customer Feedback Analytics
Know where to prioritize
Our AI prioritizes your customer feedback in a way that helps you grow your customer base, retain and increase existing customer value and do more with less.
Find new insights
Your dashboards will let you track impact, increase cross collaboration and builds trust by demonstrating value to your business.
Industry specific AI
As experts, we know that fit matters. We have optimized our AI so that it delivers on your organizations unique strategic and operational objectives.