Trusted By Leaders

Read about the results our customers have achieved by using Lumoa and get inspired by their success stories.

Some of our case studies are listed here. Some of them have even actual percentage of improvement publicly shared.

Case-studies
PostNord
Company
+
Identify Bottlenecks
RESULTS

Revealing bottlenecks in the customer experience with the help of AI.

Telia Company
Company
+30%
CSAT score
RESULTS

Telia used Lumoa to increase CSAT by 30%, leading to additional revenue and driving customer centricity.

Simple Finance
Company
+20%
Customer
satisfaction
RESULTS

Simple Finance achieved a 90% reduction in case resolution time that led to a 20% increase in customer satisfaction.

Simple Feast
Company
+
Customer experience
RESULTS

Lumoa is the optimal choice for a fast-growing company – find out why Simple Feast chose Lumoa and not another vendor. (Part 1)

Simple Feast
Company
+
Customer experience
RESULTS

Keeping A Finger On The Pulse Of Their Customers – read more about how Simple Feast utilize Lumoa in their daily operations to develop their business. (Part 2)

OP Financial Group
Company
+
Customer experience
RESULTS

OP Financial Group democratizes customer experience with the help of Lumoa.

Outotec
Company
+
Customer experience
RESULTS

Outotec aligned customer insights with company values.

Suunto
Company
+
Customer experience
RESULTS

Lumoa is a high return investment for Suunto.

One.com
Company
+
Customer experience
RESULTS

One.com turn insights into strategic advantages with Lumoa.

Hygga
Company
+
Customer experience
RESULTS

Read how Hygga transformed into customer-centric organization thanks to Lumoa.

Musti Group
Company
+
Customer experience
RESULTS

Find out how Musti Group saved time and money while making their customers happier.

Reima
Company
+
Customer experience
RESULTS

Lumoa enables customer centricity at Reima.

Terveystalo
Company
+
Customer experience
RESULTS

Find out how Terveystalo turned Net Promoter Score feedback into actionable insights.

Heltti
Company
+100%
NET Promoter score
RESULTS

Read how Heltti doubled its Net Promoter Score to 70 within six months of using Lumoa.

Vainu
Company
+
Customer experience
RESULTS

Vainu got rid of manual time-consuming customer feedback analysis with Lumoa.

Holvi
Company
+
Customer experience
RESULTS

Read how Holvi turned customer learnings into actions – and how you can do the same.

Fonecta
Company
+
Customer experience
RESULTS

Find out how Fonecta created a shared view on customer feedback from 10+ touchpoints.

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