Case studies

Read about the results our customers have achieved with Lumoa tools

and get inspired by their Customer Experience success stories.

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Dental clinic Megaklinikka is one of the largest private sector clinics in Finland. On the wave of healthcare industry transformation the clinic wanted to work on customer culture and understand better its customer experience. 

With the help of Lumoa, the voice of the customer has become an essential part of Megaklinikka's development. The company has implemented the new culture oriented on customers and has achieved high NPS scores.

yellow vainu.png provides a platform for sales prospecting. For Vainu, customer feedback is an essential source utilized in product and service development.

As the amount of feedback was steadily increasing, Vainu wanted to automate the feedback analysis processes. Lumoa not only helped Vainu to save time, but delivered deep customer insights on its product and services.