Our story

At Lumoa, we believe in better customer experience for every company. We make customer feedback actionable and provide a simple customer experience analytics solution for medium and large enterprises across the Nordics.  

Headquartered in Helsinki, Finland, Lumoa was founded in 2016. In 2017 more than 1,500,000 customer feedback responses were analysed by our service.

Lumoa in media

Tekniikka & Talous, Finnish leading tech and business publication (in Finnish):

Artificial Intelligence analyses customer feedback


Business Finland:

Lumoa: Helping companies take control of customer experience


Yrittäjästä omistajaksi, Finnish entrepreneurship publication (in Finnish):

Lumoa is creating a managed customer experience


Johanna Sinkkonen, CEO

+358 50 4860598



Johanna Sinkkonen

CEO & Co-founder

Johanna has 10+ years of experience in strategy, operational development, business management, portfolio & product planning.

Loves empowering people to change the world.


Suvi Lindfors

Head of Sales & Co-founder

Suvi has 10+ years of experience of driving consumer focus both within corporations & via consulting.

Suvi loves helping customers and solving their problems.


Carlos del Corral

Head of Product & Co-founder

Carlos has 10+ years of experience in product development, especially in driving product and portfolio improvements with data based insights. 

Carlos loves creating beautiful experiences.

Media Assets

Lumoa team