Understand what's behind the trends
Track all your customer experience insights from one simple software.
UNDERSTAND WHAT DRIVES YOUR CUSTOMER EXPERIENCE
Find out the trends behind your scores. No more guessing, learn exactly why your customers are happy or unhappy, improve your services and gain high reputation.
SEGMENT YOUR FEEDBACK WITH THE FILTERS OF YOUR CHOICE
Find out what different segments of customers think about you. Create your own categories and segment the feedback by the billing amount, service type, location and more.
CLOSE THE FEEDBACK LOOP
Develop real-time customer feedback multi-channel collection with personalized exit screen for each of your promoter, passive or detractor.
FIND OUT INSIGHTS ON THE TOPIC OF YOUR INTEREST
Search what your customers are saying about the topic outside of the predefined filters. Find out what makes your customers happy or dissatisfied. Use the insights in developing your product and business.
Measure the success of your customer experience management activities. Find out the correlation between customer experience management activities and your business KPIs.
"Lumoa confirmed our thoughts on what should be prioritized for both product and service. We receive the actionable insights fast and the use of the service is extremely straightforward.”
Ella Tyrväinen, Customer Success at Vainu.io
"Now I can concentrate on planning solutions to the problems of the customers without the frustration of analyzing the data and classifying feedback by myself. Working with Lumoa has been uncomplicated and effective."
Kaisa Mikkola, Head of the Clinic at Megaklinikka