Make customer feedback actionable

Lumoa is a startup in Helsinki, Finland. Our background is in customer experience in global corporations. Today, we are the pioneers of actionable customer experience management in Northern Europe.

We help companies to understand and benefit from the customer feedback and connect their actions to the prosperity and happiness of their customers. We are growing fast and invite you to join our journey as a user or even a team member.

Check Lumoa in media.

Our Story

For over 10 years, our founders were building customer experience measurement and management systems during their careers at Nokia and Microsoft.

These companies needed a robust system to process very large amounts of feedback in dozens of languages in real time. It was essential to make the data actionable despite of its large volume.

Lumoa was built on that expertise and founded in 2016 by Johanna, Suvi and Carlos.