Reduce churn and increase revenue with Lumoa's customer experience management text analytics.
We help companies to identify and solve customer problems in a way that is faster, easier and more affordable than anything you have seen before.
Meet some of our happy customers
How Lumoa can help you
Our service is targeted to companies who receive large amounts of customer feedback. We offer a SaaS platform for companies who want to process customer feedback into actionable insights in an easy and fast manner. The service processes feedback in 60+ languages and provides you with insights instantly after the feedback has been provided.
Measure your customer experience performance
- Track your performance using a metric such as NPS on a daily basis.
- Set targets and incentives for the key personnel to support buy-in and to gain company-wide support.
- Compare your products or touch points against each other and set internal benchmarks.
The feedback language doesn't matter. You'll see the results instantly and can quickly react to problems that emerge.
Understand what is driving your performance
Lumoa's analytics engine analyses the text, which customers have provided, automatically. It understands 60+ languages and extracts key topics and the sentiment of the sentences.
The most important part is the impact analysis: as a result, you'll get a list of prioritized issues to fix and strengths to highlight.
You no longer need to waste time on time-consuming analysis, tagging or categorizing comments. Instead, you can focus on planning and implementing the improvement actions.
Engage the whole company to act on the feedback
Feedback is worth nothing if you don't take any improvement actions. Lumoa's service provides you the insights in an easy to use dashboard which can be shared with the whole company.
No need to limit the data access to customer experience experts or analysts. When people across the organization have access to data and they can also see what customers say, they feel be empowered to make improvements every day.
What our customers are saying about us
"Now I can concentrate on planning solutions to the problems of the customers without the frustration of analyzing the data and classifying feedback by myself.
Working with Lumoa has been uncomplicated and effective."
Head of the Clinic, Megaklinikka
"Lumoa is the first service to categorize the feedback we receive and give insights into how different background variables affect customer satisfaction.
The team is professional in both guiding the measurement of customer feedback and taking user's feedback into account when building product roadmap."
Customer Success, Vainu.io
"We selected Lumoa among 7 providers.
The service is very focused, visual and easy to operate. Co-operation with the company is also very smooth and reliable."
Project Manager, City of Tampere
Take control of the customer experience!
Join Lumoa now on fast track to the world-class CX.
Read the Blogs
Our thoughts on customer experience, metrics and organisational culture
Why every company needs proper customer experience management?
Most companies believe that they will primarily compete on customer experience going forward. Still, very few companies are able to systematically manage their customers’ experience. For a reason or another, they consider the customer experience to be out of their control.
Companies are obviously different, and they have very different reasons why they are not able to take things into control in this field. Some of the most often occurring reasons include...
How to increase response rates of your NPS surveys?
So, you have decided to implement NPS into your customer experience management. What are your next steps? You are probably thinking to send the survey right away and just wait for the results.
It’s not that easy.
Now, consumers are overloaded with surveys and content from businesses more than ever. The typical customer survey response rate is often below 2%. How can you make sure that your response rates are actually higher than that?
Empowering your organization to improve customer experience
The success of a customer experience improvement program often boils down to how well the company is able to empower the employees across the organization. Empowerment requires access to data, motivation, and tools and authority to fix things.
These are the three steps we recommend anyone to start from once you have the customer feedback collection in place...