Capture the voice of customer with surveys
Import automatically survey responses from a third-party tool or create your surveys directly with Lumoa. Lumoa offers a wide range of survey capabilities – from simple email surveys to more comprehensive survey solutions.
Understand the changes in your metrics
Understand why your NPS-, CSAT-, CES-scores, star ratings, or scores are going up or down and by how much.
Identify the topics that drive your metrics
Get a full overview of all your feedback and identify the topics and sub-topics that cause’s your metrics to go down.
Dig deeper into your feedback and compare performance between touchpoints, customer segments, or agents, etc.
Find actionable insights
Automatically detect actionable insights from the feedback that you should prioritize and act on right away to improve your metrics.
Create events and automate triggers
Have a systematic approach for acting on customer feedback by creating events. Assign responsibility, set-up automatic workflows and alerts.
Follow-up on the progress
Track the status of the development and see how the improvements impact your metrics.
Share the results
Easily share the results of your survey campaign with your stakeholders to share the current status of customer experience and speed up decision-making.
Security and Policies
Protecting your data is our obsession
We are GDPR compliant and our platform has been thoroughly tested by top rated security companies. That is why customers in industries with the most demanding security and privacy constrains such as finance or healthcare trust us with their data.
The secure choice
We want to ensure that our processes and services are secure and quality assured by the highest standards. Therefore Lumoa is fully certified under ISO 27001 and ISO 9001.
Start Acting on Feedback
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