Survey analytics

Automatic insight generation of survey responses

Survey2

Capture the voice of customer with surveys

Import automatically survey responses from a third-party tool or create your surveys directly with Lumoa. Lumoa offers a wide range of survey capabilities – from simple email surveys to more comprehensive survey solutions.

Survey
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Understand the changes in your metrics

Understand why your NPS-, CSAT-, CES-scores, star ratings, or scores are going up or down and by how much.

Identify the topics that drive your metrics

Get a full overview of all your feedback and identify the topics and sub-topics that cause’s your metrics to go down.

Topic-impacts
Feedback

Compare segments

Dig deeper into your feedback and compare performance between touchpoints, customer segments, or agents, etc.

Find actionable insights

Automatically detect actionable insights from the feedback that you should prioritize and act on right away to improve your metrics.

Insights
Events

Create events and automate triggers

Have a systematic approach for acting on customer feedback by creating events. Assign responsibility, set-up automatic workflows and alerts.

Follow-up on the progress

Track the status of the development and see how the improvements impact your metrics.

Trendline
Impacts

Share the results

Easily share the results of your survey campaign with your stakeholders to share the current status of customer experience and speed up decision-making.

Security and Policies

Protecting your data is our obsession​

GDPR Compliant

We are GDPR compliant and our platform has been thoroughly tested by top rated security companies. That is why customers in industries with the most demanding security and privacy constrains such as finance or healthcare trust us with their data.

The secure choice

Lumoa is revolutionizing the Customer experience industry, therefore it is crucial to provide a safe and trustworthy place for customer experience data.

Let’s increase your revenue!

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