Customer Agency & Lumoa: B2B Customer Experience in the Nordics

Learn what are the latest trends in business-to-business customer experience management and find out about the best practices in the field from the experts!

You’ll find out

• What are the top customer experience challenges and priorities for B2B companies in the Nordics
• Which departments are involved into Customer Experience Management
• How companies measure ROI and how should you do it
• and more! (incl. Q&A session)

Thomas Laursen
Chief Consultant at Customer Agency

Suvi Lindfors
Co-founder of Lumoa