Why CX Is Vital To Your Organization

We chat with Gerardo Laino, Head of Customer Experience at Parques Reunidos, one of the leading and fastest-growing leisure park operators, with over 60 parks throughout the world.

Gerardo has over 20 years of experience in CX and customer research and now leads a large team of experience champions at Parques Reunidos. 

What you will get out from the webinar: 

  • Learnings from Gerardo on how to manage CX at scale
  • Learn how Lumoa helped the creation of new VoC processes at Parques Reunidos
  • Learn how to find actionable insights from feedback 
  • Q & A session at the end of the webinar