Take the Right Actions Based on the Voice of Your Customers

Lumoa is the first CX platform to offer Generative AI. Ask the questions you care about and get real-time answers
based on the voice of your customers. Take actions that will improve your KPIs up to 3 times.

Don't take our word for it

+10pts NPS
Customer Insights Manager "Lumoa isn’t a system that allows you to ask the question. It’s a system that allows you to answer the question."
+300% NPS
Head of Operations "Most platforms give you the NPS score, the CSAT score, Lumoa is completely different. It tells you: if you do this, your score will improve by this."
+50% NPS
Head of Business Excellence "We have increased our support NPS from 40 to 60 based on insights provided by Lumoa."

How it works

See all feedback

Surveys, phone calls, chat conversations, online reviews – literally, any feedback – in one place.

See what customers say at different stages of their journey, compare different products or shops or service lines.

Ask Lumoa

Type in your question and get a relevant answer, directly from the Voice of your Customers.

Understand right away what customers say about the things that are relevant to you, and prepare for actions that will delight them.

Learn about impact

Real-time analysis gives you specific insights that impact your key metrics and are relevant to your business, so you can immediately act on them.

No generic information on sentiment, or broad categories you will have to figure out on your own.

Close the loop

Invite colleagues, at no additional cost. Create and track actions, set up real time alerts, and follow through on feedback.

Become the champion of customer-centricity in your organisation.

A new way to manage CX

Change the way people in your company see Customer Experience and become the champion of future growth.
When we no longer need to spend our time answering basic questions, we can focus on what really matters. We no longer measure our impact on how many requests we fulfill or the questions we answer. Instead, we focus on driving the right business decisions. Lumoa gave us the opportunity to transform our way of working. Maria Pekkarinen - Head of Consumer Insights and Analytics
With Lumoa, I can go straight to the insights in real-time. When management comes and says, what exactly was our problem last week, what happened? I can give an answer straight away, so that we can go there and try to fix it. Gerardo Laino - Head of Customer Experience
Colleagues come to thank us for this tool. As the person responsible for the customer experience, it’s rewarding to see how Lumoa helps us to keep the customer at the centre in every discussion we have and every decision we make. Johanna Sarviharju - Chief Experience Officer

Not just another tool

Lumoa brings the pieces of your CX tech stack together.
Netigate Create any type of survey with Netigate and analyse the results with Lumoa. The leading European Solution for experience management. Surveys
Qualtrics Use Lumoa with Qualtrics, and automatically send survey responses to Lumoa. You can also send back enriched data to Qualtrics. Surveys
Questback Integrate Questback with Lumoa to analyse all your survey responses automatically when you get new ones. Surveys
Surveyhero Send your Surveyhero responses to Lumoa and find emerging topics and trends from your customer feedback. Surveys
SurveyMonkey Use SurveyMonkey to send your surveys and then send the responses to Lumoa for analysis. Surveys
SurveyPal Connect SurveyPal with Lumoa to send your survey responses for analysis in Lumoa. Get customer insights in real-time. Surveys
Survicate Send your Survicate survey responses to Lumoa and find important insights from your customer feedback. Surveys
Usabilla Integrate Usabilla with Lumoa and send survey responses to Lumoa to find hidden insights from your customer feedback. Surveys
Dixa Connect Dixa with Lumoa to turn your customer conversations and feedback into insights, and to optimize your performance. Helpdesks
Freshdesk Sync your Freshdesk contacts with insights found in Lumoa to improve customer engagement. Create automations and ticketing routes based on the customer feedback. Helpdesks
Genesys Connect Genesys with Lumoa to boost your communications with your customers. Analyze customer calls with Lumoa and find out what drives your customers. Helpdesks
Help Scout Make your customer service more efficient by integrating Help Scout with Lumoa. Optimize agent performance and find insights from tickets, chat messages, and emails. Helpdesks
Intercom Integrate Intercom with Lumoa to optimize your conversational experience. Make better self-serve options and have a more personalized support. Helpdesks
Puzzel Connect Puzzel with Lumoa to turn conversations, feedback and reviews into insights and optimize agent performance. Helpdesks
ServiceNow Optimize your customer and employee workflows by integrating ServiceNow with Lumoa. Understand what their needs are and create personalized workflows. Helpdesks
Zendesk Create a smooth support experience with Lumoa’s Plug&Play integration for Zendesk. Improve your ticket routing based on new insights found with Lumoa. Helpdesks
Hubspot Create personalized marketing automations and sales processes based on customer insights by integrating Hubspot with Lumoa. CRM
Microsoft Dynamics The Microsoft Dynamics integration with Lumoa allows you to connect all your customer insights with the customer data in Microsoft Dynamics. CRM
Salesforce Combine customer insights with customer data in Salesforce and create advanced workflows triggered by certain types of feedback. CRM
Giosg Analyze chat and chatbot conversations by integrating Giosg with Lumoa and find out what are the most important issues your support has to manage. Email and chat
Gmail Integrate Gmail with Lumoa to get a full overview of your email conversations. Find out what are the main topics and unlock other important insights. Email and chat
Outlook Connect Microsoft Outlook to Lumoa and find important insights from email conversations with your clients. Email and chat
SnapEngage Integrate SnapEngage with Lumoa to analyze chat conversations. Create new or improved chatbots based on the insights from your chat interactions. Email and chat
WhatsApp Analyze and find insights from WhatsApp messages with your customers by integrating WhatsApp with Lumoa. Email and chat
Excel Send data from Excel to Lumoa, and back, thanks to the integration between Lumoa and Microsoft Excel. Data and reporting
Power BI Send the insights created by Lumoa to Microsoft PowerBI, and make customer insights part of your overall reporting dashboards. Data and reporting
Qlik Send the insights created by Lumoa to Qlik, and make customer insights part of your overall reporting dashboards. Data and reporting
Amazon Pull Amazon Store reviews into Lumoa and find new insights in what customers say about your products. Reviews
App Store Integrate your App Store reviews with Lumoa and find out what are the most important bugs and issues you should improve next. Reviews
Booking.com Integrate Lumoa with your Booking.com account and let Lumoa analyze the reviews for you. Reviews
Google Play Discover new insights from your customer feedback in Google Play and use them to improve your service or product. Reviews
Trustpilot Automatically send your Trustpilot reviews to Lumoa in real-time. By integrating Trustpilot with Lumoa you can also get insights on competitor brands. Reviews
Facebook Connect your Facebook account to Lumoa and find insights in comments to posts and messages in Facebook Messenger. Social media
Instagram Integrate your Instagram account with Lumoa to see what your followers on Instagram say about you. Social media
Twitter Automatically send Twitter comments by integrating your Twitter account with Lumoa. Social media

Loved by leading companies globally

See Lumoa in action

  • Schedule a zero-obligation chat and tell us how you collect and use the voice of your customers to make decisions.
  • See if there’s a fit and we’ll set up a pilot with your own data.
  • Play around with Lumoa and wow your colleagues.

What is Lumoa about?