Find out what drives your customer experience!

73% of companies* with above average customer experience have higher revenues compared to their competitors.

*State of CX Management, 2017
**State of CX Metrics Programs, 2017

 
 Most companies measure and report customer experience but 62% of them** site the lack of taking action based on CX metrics as the key problem.

Most companies measure and report customer experience but 62% of them** site the lack of taking action based on CX metrics as the key problem.


Make customer feedback actionable

10X more accurate results, in real time

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Increase top and bottom line by moving the focus from analytics to actionable insights.

+20% improved customer experience

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Free up time for improving customer experience.

Up to 70% less expensive

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Save costs utilizing AI in data processing instead of heavy lifting done by consultancies



Join the leaders!

"Lumoa is the first service to categorize the feedback we receive and give insights into how different background variables affect customer satisfaction.

The team is professional in both guiding the measurement of customer feedback and taking user's feedback into account when building product roadmap.

 
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Ella Tyrväinen, Customer Success, Vainu.io

Leading companies choose Lumoa.

  • 2 Leading Connected Devices Companies Globally
  • 2 out of 3 Top Healthcare Companies in Finland 
  • 1 out of 3 Top Banking Companies in Finland 
  • 1 out of 3 Top Telecommunications Companies in Finland 
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Read the Blogs

Our thoughts on customer experience, metrics and organisational culture