Make Customer Feedback Actionable

A platform that makes it easy to act and make decisions based on customer feedback.

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Use customer feedback to make decisions

Lumoa helps global brands and leaders make important decisions and measure their success using customer feedback.

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Net promoter score
+100%
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+30%
CSAT score

Still not convinced?

Read how our customers use Lumoa to improve their business.

Use customer feedback to make better decisions and improve the customer experience

Lumoa is a customer insight platform that automatically generates customer insights that help you make better decisions and measure the impact of investments using customer feedback.

What you get with Lumoa: All VoC data in one platform, Close the loop, Easily share insights, Automatic insight generation, Analyze feedback in 60+ languages, Unlimited user-seats.

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We will help you to:

Understand the experience in the customer journey

Have an aggregated view of all your customer data in one platform. Easily manage and view the customer experience along the entire customer journey.

Find customer insights automatically
Insights

Understand what your customer needs and wants are. Improve the customer experience by uncovering deeply hidden insights from customer feedback.

Prioritize the right actions
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Know exactly what initiatives you should act on to improve your metrics. Identify exactly what drives your customer experience metrics up and down and with how much.

Tie your actions to your metrics
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Create events based on critical insights and see how your actions improve the customer experience and bring value to the company.

Unlimited user seats
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Make customer insights accessible for everyone in the organization and create a customer-centric approach across the whole organization.

How does it work?

Lumoa is a user-friendly platform that makes collecting, analyzing and acting on customer feedback easy.

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Listen to the Voice of the Customer

Establish a customer-centric culture by listening to the voice of your customers and ensure that decisions across the organisation are made with the customer in mind.

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All customer feedback in one platform

Easily integrate all your voice of the customer sources, such as surveys, reviews, chat, customer support tickets, emails, and social media and manage them all in one platform.

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Automatic analysis of customer feedback

Don’t waste time on manually analysing customer feedback – let Lumoa do it for you.

Lumoa uses advanced AI, machine learning and NLP to give you a clear visualisation and find relevant insights from

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Get insights and know what to improve

Understand what your customers are saying about you. Make decisions that you know are based on real data and find out what improvements you and your team should focus on.

Lumoa can automatically find insights from your data and show exactly what, and by how much, different topics drive your customer experience up or down.

Target
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Focus on specific problems

Customer insights are vital in any part of the organisation, from product and service design to customer support and strategy lead.

Lumoa is a user-friendly tool that makes it possible for all teams and departments in the organisation to view customer insights that is relevant for their specific tasks.

Results
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Drive revenue growth with improved customer experience

Drive customer-centricity, customer loyalty, and revenue growth by creating a superior customer experience.

Manage and follow the development of your customer experience metrics and KPIs directly in Lumoa. With Lumoa it’s easy to link your customer experience improvements with your financial outcomes that will help you to ensure a good return on investment.

How does it work?

Lumoa is a user-friendly platform that makes collecting, analyzing and acting on customer feedback easy.

voice
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Hear your customer voice

Establish a customer-centric culture by listening to the voice of your customers and ensure that decisions across the organisation are made with the customer in mind.

feedback
sh3

All customer feedback in one platform

Easily integrate all your voice of the customer sources, such as surveys, reviews, chat, customer support tickets, emails, and social media and manage them all in one platform.

Robot
sh4

Automatic analysis of customer feedback

Don’t waste time on manually analysing customer feedback – let Lumoa do it for you.

Lumoa uses advanced AI, machine learning and NLP to give you a clear visualisation and find relevant insights from

feedback
sh5

Get insights and know what to improve

Understand what your customers are saying about you. Make decisions that you know are based on real data and find out what improvements you and your team should focus on.

Lumoa can automatically find insights from your data and show exactly what, and by how much, different topics drive your customer experience up or down.

Target
sh6

Focus on specific problems

Customer insights are vital in any part of the organisation, from product and service design to customer support and strategy lead.

Lumoa is a user-friendly tool that makes it possible for all teams and departments in the organisation to view customer insights that is relevant for their specific tasks.

Results
sh7

Drive revenue growth with improved customer experience

Drive customer-centricity, customer loyalty, and revenue growth by creating a superior customer experience.

Manage and follow the development of your customer experience metrics and KPIs directly in Lumoa. With Lumoa it’s easy to link your customer experience improvements with your financial outcomes that will help you to ensure a good return on investment.

Have a smooth working experience

Eliminate unnecessary manual work, increase proactiveness and actionability, by integrating the tools that you use daily with Lumoa.

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What our customers say about us:
Lumoa is an extremely easy-to-use tool. It allows us to consolidate customer input from different channels. It also helps us optimize our services by finding concrete root causes of any issues.
Jani Heinola at Telia
Lumoa has been one of the very few cases with such a significantly positive ROI that we can be just proud and happy that we chose it. There is no questioning of it.
Maria Pekkarinen at Suunto
Lumoa has changed the game at Huel and we actually can finally use customer feedback to drive change.
Matt Foord at Huel
Lumoa fits your needs for analyzing customer feedback whether you are a big corporation or a growth company. It doesn’t require heavy integrations or building your own systems, and you will be empowered to act on feedback much faster.
Pia Hannukainen at OP Financial Group
Telia
Suunto
Huel
Op

Start Acting on Feedback

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