How to calculate the 5 most important customer experience metrics and kpis

 

Get your copy and become an expert on Customer Experience related metrics and KPIs!

Learn from our examples how to calculate:

  • Net Promoter Score (NPS)

  • Customer Satisfaction (CSAT)

  • Customer Effort Score (CES)

  • Customer Churn Rate

  • Customer Retention Rate

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Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.