Get started with insights
Turn customer feedback into actionable insights, and start your journey towards customer centric decision making.
Pay monthly
Pay annually
Free trial
Free
Unlimited users
1000 feedback responses / lifetime
1 Metric type
Simple
€499
€449
/month*
/month*
save 600€ with annual plan
Unlimited users
500 feedback responses / month
1 Metric type
Professional
€999
€849
/month*
/month*
save 1800€ with annual plan
Unlimited users
1000 feedback responses / month
Multiple metric types
Enterprise
Custom
Unlimited users
1000+ feedback responses / month
Multiple metric types + chat and phone calls
SSO





Features
Free
Simple
Professional
Enterprise
Create impact
Identify key topics driving your CX KPIs up and down
Free
Simple
Professional
Enterprise
# of topic models
Free
1
Simple
1
Professional
1
Enterprise
Unlimited
Most commonly appearing phrases
Free
Simple
Professional
Enterprise
APIs
Free
Simple
Professional
Enterprise
Eliminate manual work
Topic modelling (incl. sentiment detection)
Free
AI based
Simple
AI based
Professional
AI based
Enterprise
AI based
Frequency of topics
Free
Simple
Professional
Enterprise
Topic hierarchies
Free
Max. three level hierarchy
Simple
Max. three level hierarchy
Professional
Max. three level hierarchy
Enterprise
Max. three level hierarchy
Topic model customization
Free
Simple
Professional
Enterprise
Languages
Free
60+ languages supported
Simple
60+ languages supported
Professional
60+ languages supported
Enterprise
60+ languages supported
Drive action
Assign actions & events for feedback
Free
Simple
Professional
Enterprise
Automatic triggers of actions & events
Free
Simple
Professional
Enterprise
Emerging topics
Free
Simple
Professional
Enterprise
Kanban view to manage actions
Free
Simple
Professional
Enterprise
User groups
Free
Simple
Professional
Enterprise
Exports
Free
Simple
Professional
Enterprise
Feedback sources
Surveys included
Free
1 survey, max 3 languages
Simple
1 survey, max 3 languages
Professional
Unlimited (for a fee)
Enterprise
Unlimited
# of feedback sources
Free
1
Simple
1
Professional
Unlimited
Enterprise
Unlimited
Survey types
Free
Online form
Web pop-ups
Web pop-ups
Simple
Online form
Web pop-ups
Web pop-ups
Professional
All
Enterprise
All
Feedback types
Free
KPI+open-ended
Open-ended
Open-ended
Simple
KPI+open-ended
Open-ended
Open-ended
Professional
KPI+open-ended
Open-ended
Open-ended
Enterprise
KPI+open-ended
Open-ended
Chats & calls
Open-ended
Chats & calls
Operations & support
Billing
Free
Free
Simple
Credit card (only)
Professional
Invoicing
Enterprise
Invoicing
Training
Free
Knowledge base articles & videos
Simple
Knowledge base articles & videos
Professional
Knowledge base articles & videos,
customized training session
customized training session
Enterprise
Knowledge base articles & videos,
customized training session
customized training session
Support
Free
Chat & email support
Simple
Chat & email support
Professional
Personal
Enterprise
Personal
Additional features
Free
Simple
Professional
For a fee:
Integrations to your own business systems
Integrations to your own business systems
Enterprise
Integrations to your own business systems
SSO
SLA
SSO
SLA
Terms & conditions
Free
Standard
Simple
Standard
Professional
Standard
Enterprise
Customized
Trusted By Leaders
Frequently asked questions
What is a feedback response?
A feedback response can be a review, a verbatim response to a survey in an open-ended question, a customer complaint text, a customer interaction with a chat agent, a support ticket.
What is a dataset?
A dataset can be a spreadsheet, a survey response pulled from a survey tool, or data pulled from a data source such as a CX platform, support platform, or a social media site. Please note: Some datasets require custom data cleaning.
What is included in a free trial?
You can upload one dataset of your choice. You will see full results and invite your colleagues to review the results (yes, all of them!).
How accurate is Lumoa?
Our AI has been built for Voice of Customer data. Our topic modeling is combined with the ability to add, modify, merge and lock topics. The AI generates the initial topic hierarchies and users can customize the results for their needs. The approach ensures high accuracy but also perfect fit with your company’s internal terminologies.
Does it work in any language?
We support 60+ languages, so just upload the data and let the AI do the magic. You can, for example, have one file that includes feedback in multiple different languages, and the AI will detect it automatically.
Can Lumoa also do surveying?
Certainly! Our focus is on making feedback actionable – but if you are looking for something that could cover both your surveying and analytics needs in one package – we are the right choice.
Do you have an API?
Yes! Here is a link to some more detailed API information. And if you find that Hebrew – no worries, We can create any desired integration for you, read more about our integrations here.
Is my data safe with you?
Absolutely! Lumoa’s service is GDPR compliant, and we are certified for ISO 27001 and ISO 9001. You can also at any time ask us to remove any data you have uploaded to the service or sent to us.
How should the excel file look like when I upload data?
Here is a link to a template that shows you how the excel file should look like when you upload data to Lumoa.