Get started with insights

Turn customer feedback into actionable insights, and start your journey towards customer centric decision making.

Pay monthly
Pay annually

Free trial

Free

Unlimited users

1000 feedback responses / lifetime

1 Metric type

Simple

€499
€416
/month*
/month*
save 996€ with annual plan

Unlimited users

500 feedback responses / month

1 Metric type

Professional

€999
€833
/month*
/month*
save 1992€ with annual plan

Unlimited users

1000 feedback responses / month

Multiple metric types

Enterprise

Custom

Unlimited users

1000+ feedback responses / month

Multiple metric types + chat and phone calls

SSO

Telia company logo

Features

Free
Simple
Professional
Enterprise

Create impact

Identify key topics driving your CX KPIs up and down
Free
Simple
Professional
Enterprise
# of topic models
Free
1
Simple
1
Professional
1
Enterprise
Unlimited
Most commonly appearing phrases
Free
Simple
Professional
Enterprise
APIs
Free
Simple
Professional
Enterprise

Eliminate manual work

Topic modelling (incl. sentiment detection)
Free
AI based
Simple
AI based
Professional
AI based
Enterprise
AI based
Frequency of topics
Free
Simple
Professional
Enterprise
Topic hierarchies
Free
Max. three level hierarchy
Simple
Max. three level hierarchy
Professional
Max. three level hierarchy
Enterprise
Max. three level hierarchy
Topic model customization
Free
Simple
Professional
Enterprise
Languages
Free
60+ languages supported
Simple
60+ languages supported
Professional
60+ languages supported
Enterprise
60+ languages supported

Drive action

Assign actions & events for feedback
Free
Simple
Professional
Enterprise
Automatic triggers of actions & events
Free
Simple
Professional
Enterprise
Emerging topics
Free
Simple
Professional
Enterprise
Kanban view to manage actions
Free
Simple
Professional
Enterprise
User groups
Free
Simple
Professional
Enterprise
Exports
Free
Simple
Professional
Enterprise

Feedback sources

Surveys included
Free
1 survey, max 3 languages
Simple
1 survey, max 3 languages
Professional
Unlimited (for a fee)
Enterprise
Unlimited
# of feedback sources
Free
1
Simple
1
Professional
Unlimited
Enterprise
Unlimited
Survey types
Free
Online form
Web pop-ups
Simple
Online form
Web pop-ups
Professional
All
Enterprise
All
Feedback types
Free
KPI+open-ended
Open-ended
Simple
KPI+open-ended
Open-ended
Professional
KPI+open-ended
Open-ended
Enterprise
KPI+open-ended
Open-ended
Chats & calls

Operations & support

Billing
Free
Free
Simple
Credit card (only)
Professional
Invoicing
Enterprise
Invoicing
Training
Free
Knowledge base aritcles & videos
Simple
Knowledge base aritcles & videos
Professional
Knowledge base articles & videos,
customized training session
Enterprise
Knowledge base articles & videos,
customized training session
Support
Free
Chat & email support
Simple
Chat & email support
Professional
Personal
Enterprise
Personal
Additional features
Free
Simple
Professional
For a fee:
Integrations to your own business systems
Enterprise
Integrations to your own business systems
SSO
SLA
Terms & conditions
Free
Standard
Simple
Standard
Professional
Standard
Enterprise
Customized

Trusted By Leaders

PostNord
Company
+
Identify Bottlenecks
RESULTS

Revealing bottlenecks in the customer experience with the help of AI.

Telia Company
Company
+30%
CSAT score
RESULTS

Telia used Lumoa to increase CSAT by 30%, leading to additional revenue and driving customer centricity.

Simple Finance
Company
+20%
Customer
satisfaction
RESULTS

Simple Finance achieved a 90% reduction in case resolution time that led to a 20% increase in customer satisfaction.

Frequently asked questions

What is a feedback response?
A feedback response can be a review, a verbatim response to a survey in an open-ended question, a customer complaint text, a customer interaction with a chat agent, a support ticket.
What is a dataset?
A dataset can be a spreadsheet, a survey response pulled from a survey tool, or data pulled from a data source such as a CX platform, support platform, or a social media site. Please note: Some datasets require custom data cleaning.
What is included in a free trial?
You can upload one dataset of your choice. You will see full results and invite your colleagues to review the results (yes, all of them!).
How accurate is Lumoa?
Our AI has been built for Voice of Customer data. Our topic modeling is combined with the ability to add, modify, merge and lock topics. The AI generates the initial topic hierarchies and users can customize the results for their needs. The approach ensures high accuracy but also perfect fit with your company’s internal terminologies.
Does it work in any language?
We support 60+ languages, so just upload the data and let the AI do the magic. You can, for example, have one file that includes feedback in multiple different languages, and the AI will detect it automatically.
Can Lumoa also do surveying?
Certainly! Our focus is on making feedback actionable – but if you are looking for something that could cover both your surveying and analytics needs in one package – we are the right choice.
Do you have an API?
Yes! Here is a link to some more detailed API information. And if you find that Hebrew – no worries, We can create any desired integration for you, read more about our integrations here.
Is my data safe with you?
Absolutely! Lumoa’s service is GDPR compliant, and we are certified for ISO 27001 and ISO 9001. You can also at any time ask us to remove any data you have uploaded to the service or sent to us.
How should the excel file look like when I upload data?
Here is a link to a template that shows you how the excel file should look like when you upload data to Lumoa.