A feedback response can be a review, a verbatim response to a survey in an open-ended question, a customer complaint text, a customer interaction with a chat agent, a support ticket.

A dataset can be a spreadsheet, a survey response pulled from a survey tool, or data pulled from a data source such as a CX platform, support platform, or a social media site. Please note: Some datasets require custom data cleaning.

You can upload one dataset of your choice. You will see full results and invite your colleagues to review the results (yes, all of them!).

Our AI has been built for Voice of Customer data. Our topic modeling is combined with the ability to add, modify, merge and lock topics. The AI generates the initial topic hierarchies and users can customize the results for their needs. The approach ensures high accuracy but also perfect fit with your company’s internal terminologies.

We support 60+ languages, so just upload the data and let the AI do the magic. You can, for example, have one file that includes feedback in multiple different languages, and the AI will detect it automatically.

Certainly! Our focus is on making feedback actionable – but if you are looking for something that could cover both your surveying and analytics needs in one package – we are the right choice.

Yes! Here is a link to some more detailed API information. And if you find that Hebrew – no worries, We can create any desired integration for you, read more about our integrations here.

Absolutely! Lumoa’s service is GDPR compliant, and we are certified for ISO 27001 and ISO 9001. You can also at any time ask us to remove any data you have uploaded to the service or sent to us.

Here is a link to a template that shows you how the excel file should look like when you upload data to Lumoa.