Understand what's behind the trends

Track all your customer experience insights from one simple software.

 Understand what drives your customer experience with Lumoa

UNDERSTAND WHAT DRIVES YOUR CUSTOMER EXPERIENCE 

Find out the trends behind your scores. No more guessing, learn exactly why your customers are happy or unhappy, improve your services and gain high reputation.

 
 Segment your customer feedback

SEGMENT YOUR FEEDBACK WITH THE FILTERS OF YOUR CHOICE

Find out what different segments of customers think about you. Create your own categories and segment the feedback by the billing amount, service type, location and more.

 
 Close the customer feedback loop software

ANALYZE YOUR CUSTOMER FEEDBACK IN 60+ LANGUAGES

Find out the what your customers from all around the world think about your product.

Analyse massive amount of the feedback in multiple languages at once and identify the global and regional trends for your company.

 
 Find out the core of your customer feedback - Lumoa software

COMPARE INSIGHTS

Compare customer feedback over different channels and locations. Find out the correlation between customer experience management activities and your business KPIs.

 
 Find best performers by NPS

FIND BEST PERFORMERS

Find out the most and least efficient performers. Understand and share the practices of the best performers across the organisation, improve the performance of inefficient factors.

 

 Lumoa Customer Testimonials

Customer Testimonials

"Lumoa confirmed our thoughts on what should be prioritized for both product and service. We receive the actionable insights fast and the use of the service is extremely straightforward.”

 
 Ella Tyrväinen, Customer Success at Vainu

Ella Tyrväinen, Customer Success at Vainu.io

"Now I can concentrate on planning solutions to the problems of the customers without the frustration of analyzing the data and classifying feedback by myself. Working with Lumoa has been uncomplicated and effective."

 
 Kaisa Mikkola, Megaklinikka

Kaisa Mikkola, Head of the Clinic at Megaklinikka