Drive Growth And
Customer Centricity

Predict, track and manage your customer experience with Lumoa's AI powered platform.

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Find your impact drivers

Understand what drives your customers. Find your key impact drivers and find out how much they drive your customer experience up and down.

 
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Reduce time and resources spent on managing customer feedback. Make customer feedback easy to understand and manage it with text analytics.

Prioritize and allocate your budget to the right projects and make sure that you are focusing on what matters the most for your customers.

Translate feedback in 60+ different languages. Analyze all your text feedback and get results from all markets and optimize your actions for their specific needs.

 

Follow your trends

See how your strategic decisions affect the overall customer experience.

 
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Use trendlines to see what your customers think about you. Compare trendlines from different time periods to identify trends that help you predict your next steps.

Segment your results based on data source, product, customer segments etc. and find specific trends and outcomes to tailor your initiatives.

 
 

Get the results you need for your industry

Don't settle for something that is not specifically made for you, use a platform that is made to fit your industry-specific customer experience program.

 
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Have results that are optimized for you. Get insights that make sense and are meaningful for you in your specific industry.

No need to spend time on machine learning. With Lumoa's AI optimized platform you are ready to go in minutes.

 
 

Track your customer Experience
Metrics and KPIs...

  • Net Promoter Score

  • CSAT

  • Likert Scale

  • Customer Effort Score

  • Star Review

  • Open Text

...from the channels You use

  • Web

  • App

  • Mobile

  • Chat

  • Social Media

  • Amazon


Integrations that help you connect
with your customers

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Can't find your integration?
No worries, we'll make it for you!

 

 

Ready to get started? We are here to help.

Onboarding
We will help you get up and running via our onboarding program. If you need any help with the implementation, we are here to help.

Support
If you stumble upon any problems along the way, our customer success team will have your back.

 
 
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