Understand what's behind the trends
Track all your customer experience insights from one simple software.
UNDERSTAND WHAT DRIVES YOUR CUSTOMER EXPERIENCE
Find out the trends behind your scores. No more guessing, learn exactly why your customers are happy or unhappy, improve your services and gain high reputation.
SEGMENT YOUR FEEDBACK WITH THE FILTERS OF YOUR CHOICE
Find out what different segments of customers think about you. Create your own categories and segment the feedback by the billing amount, service type, location and more.
ANALYZE YOUR CUSTOMER FEEDBACK IN 60+ LANGUAGES
Find out the what your customers from all around the world think about your product.
Analyse massive amount of the feedback in multiple languages at once and identify the global and regional trends for your company.
Compare customer feedback over different channels and locations. Find out the correlation between customer experience management activities and your business KPIs.
FIND BEST PERFORMERS
Find out the most and least efficient performers. Understand and share the practices of the best performers across the organisation, improve the performance of inefficient factors.
"Lumoa confirmed our thoughts on what should be prioritized for both product and service. We receive the actionable insights fast and the use of the service is extremely straightforward.”
Ella Tyrväinen, Customer Success at Vainu.io
"Now I can concentrate on planning solutions to the problems of the customers without the frustration of analyzing the data and classifying feedback by myself. Working with Lumoa has been uncomplicated and effective."
Kaisa Mikkola, Head of the Clinic at Megaklinikka