About the Report

The 2018 State of Customer Experience survey results are here! We talked with 100+ Customer Experience and Customer Success Leaders from Denmark, Finland, Iceland, Norway and Sweden from a mix of industries and company sizes. Want to hear what they have to say about customer experience in 2018? Download the full report.

Take a Sneak Peak Inside


Customer Experience Challenges

Customer Experience Challenges Statistics

Employee Engagement in the Company

Customer Experience Employee Engagement by Roles Statistics