Turn Unhappy Customers into Opportunities
Join our webinar to learn how to build a successful customer experience management strategy and to avoid common mistakes when working with customer feedback.
You will find out
- how to build customer experience management from scratch
- how to know if you’re delivering great customer experience
- how to turn unhappy customers into opportunities
Our expert panel
Delfin Vassallo is a multicultural digital mind with a powerful digital media baggage as a result of 25 years in advertising, marketing, social business and customer experience. Keenly focused on measurable results Delfin has worked for a number of global brands and blue-chip companies from Nestle and Unilever to Pepsi, Nokia and Salesforce.
Suvi Lindfors is a co-founder of Lumoa, customer experience analytics. Has 15+ years of experience of driving consumer focus both within corporations incl. Telia, Nokia and Microsoft & via consulting. Loves helping customers and solving their problems.